Director, Partner Systems & Growth Enablement

Adobe Inc.; San Jose (CA); On-site; USD 216,000 - 312,000; Full time

Job summary

Adobe seeks a senior leader to direct strategy and execution for channel partner systems, onboarding, and data governance in California. You will own the roadmap across Partner MDM, onboarding, CRM capabilities, VIP Marketplace, and lifecycle processes to enhance partner experience and enable scalable growth.

Collaborate with Strategy, Product, Engineering, Finance, Legal, Compliance, and Analytics to define requirements and measurable outcomes.

Qualifications

• 12+ years of experience in business systems, partner/channel operations, sales operations, process transformation, or technology programs.
• Strong understanding of partner/reseller ecosystems, CRM platforms, partner data, onboarding, and operational governance.
• Proven ability to lead cross-functional transformation from strategy through execution.
• Experience working with Product and Engineering teams to define requirements, prioritize capabilities, and land adoption.
• Strong executive communication, collaborator management, and change leadership skills.

Responsibilities

• Define and manage the roadmap for channel partner and reseller systems, tools, and operational processes.
• Prioritize capabilities based on business impact, partner experience, compliance risk, and execution readiness.
• Translate business problems into clear requirements, decision points, delivery achievements, and success measures.
• Lead Partner MDM business requirements, governance model, and adoption across partner identity, hierarchy, status, and lifecycle data.
• Establish a trusted partner data foundation across CRM, VIP Marketplace, reporting, analytics, and downstream operations.
• Reduce duplicate records, manual reconciliation, inconsistent partner mapping, and unclear ownership of partner data quality.
• Simplify and scale partner onboarding, marketplace onboarding, status changes, suspension, termination, and offboarding processes.
• Clarify ownership, handoffs, controls, and operating rhythms across Legal, Compliance, Finance, Partner Ops, Product, and Engineering.
• Identify automation opportunities to reduce manual effort, exceptions, cycle time, and process friction.
• Own business requirements for partner-related CRM and VIP Marketplace capabilities, including partner visibility, partner-of-record, hierarchy, authorization status, and transaction readiness.
• Partner with Product and Engineering to close system gaps, improve controls, and strengthen operational readiness for partner-led motions.
• Ensure new capabilities are measurable, adopted, and connected to reporting, compliance, incentives, and partner operations workflows.
• Lead remediation of partner-related process, data, and tools gaps identified through audits, operational reviews, and collaborator feedback.
• Establish governance forums, benchmarks, blocking issue paths, and interim controls while longer-term system fixes are delivered.
• Create transparency on risks, dependencies, trade-offs, and progress against committed outcomes.
• Drive alignment across business, operations, product, engineering, compliance, finance, legal, and analytics teams.
• Build practical operating models, RACIs, and communication routines that help teams make decisions and complete tasks faster.
• Influence senior collaborators without relying solely on formal authority.

Job description

Adobe seeks a senior leader to direct strategy and execution for channel partner systems, onboarding, and data governance in California. You will own the roadmap across Partner MDM, onboarding, CRM capabilities, VIP Marketplace, and lifecycle processes to enhance partner experience and enable scalable growth.

Collaborate with Strategy, Product, Engineering, Finance, Legal, Compliance, and Analytics to define requirements and measurable outcomes.