Customer Value Architect

present of AI; Los Angeles (CA); À distance; USD 150 000 - 210 000; Plein temps

Résumé du poste

Neara is seeking a Senior Customer & Solutions professional in Los Angeles with remote flexibility. You will work with utility customers to ensure adoption of Neara’s physics-based digital twin platform and translate their goals into actionable software features.

The role emphasizes building business cases, ROI measurement, and training users across client organizations, with a focus on enterprise account management and workshops to demonstrate value.

Qualifications

• Enterprise account management experience.
• Ability to build ROI and business cases.
• Experience in utility or infrastructure domain.
• Experience in customer training and workshops.
• Scripting and data integration familiarity.

Responsabilités

• Manage relationships with the company's largest utility customers and ensure platform adoption.
• Translate customer goals into software features and build clear business cases.
• Lead workshops and training across the organization to maximize value from the platform.
• Explain model outputs to engineers and executives in plain terms.

Description du poste

Customer & Solutions · Los Angeles · Remote · FullTime · Senior level

This role sits with the company's largest utility customers and makes sure they actually use the platform well. A strong candidate brings enterprise account work, often from consulting, plus enough technical depth to connect customer goals to software features. Building clear business cases and return on investment measures, and training users across an organisation, are central to the job.

How it fits the AI era

The platform uses machine learning to model grids and run storm and fire scenarios, so the role is about helping customers trust and act on those simulations. AI speeds up data classification and scenario analysis, but the human work of reading a utility's priorities, running workshops and proving value stays with this person. The job rewards someone who can explain model output in plain terms to engineers and executives alike.

How it builds AI experience

Working here means gaining hands on exposure to physics based digital twins and machine learning applied to real infrastructure decisions. A candidate can build this by learning how simulation and classification models feed into asset planning, and by practising the translation of model results into business cases. Familiarity with data integration and scripting helps, since tailored customer solutions often need it.

Worth showing

• Enterprise account management
• ROI and business cases
• Utility or infrastructure domain
• Customer training and workshops
• Scripting and data integration

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Neara

A physics-based 3D digital twin of the electricity network, so utilities can simulate a storm or a fire before it happens rather than inspect poles after.