Director, Customer Operations — AI-Driven Healthcare Ops

Tempus AI; Chicago (IL); Vor Ort; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

Tempus AI is seeking a Director of Customer Operations in Chicago to lead a team of managers and customer service representatives. The role focuses on managing calls, emails, and proactive outreach to secure missing information for patient reports, while driving performance improvements across client workflows.

The ideal candidate has a strong track record in leadership within high-volume operations, with extensive experience in process improvement, project management, and stakeholder

Qualifikationen

• 10+ years of leadership experience in operations, customer service, or a related field.
• Proven ability to drive process improvement and operational discipline in a high-volume environment.
• Strong project management skills across cross-functional initiatives.

Aufgaben

• Lead and develop the Customer Operations team, including managers and CSRs.
• Oversee core customer operations: handling calls, emails, and proactive outreach to obtain missing patient report information.
• Monitor operational metrics and drive improvements with managers to close performance gaps.

Kenntnisse

Leadership

Operations management

Project management

Stakeholder management

Data fluency

Ausbildung

MBA or advanced degree

Jobbeschreibung

Tempus AI is seeking a Director of Customer Operations in Chicago to lead a team of managers and customer service representatives. The role focuses on managing calls, emails, and proactive outreach to secure missing information for patient reports, while driving performance improvements across client workflows.

The ideal candidate has a strong track record in leadership within high-volume operations, with extensive experience in process improvement, project management, and stakeholder