Director, Customer Operations: Scale High-Impact Care Ops

Tempus AI, Inc.; Chicago (IL); In loco; USD 120.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Incentive compensation

Restricted stock units

Medical benefits

Descrizione del lavoro

Tempus AI, Inc. is a precision medicine-focused company advancing healthcare through AI-driven insights.

We are seeking a Director, Customer Operations to lead a team of managers and CSRs, overseeing the execution of core customer operations and initiatives across clinical and research workflows. The role emphasizes strong leadership, process improvement, and cross-functional collaboration with Sales, Product, and Technical teams to enhance customer satisfaction and patient outcomes.

Competenze

• 10+ years of leadership experience in operations, customer service, or related field.
• Proven track record of process improvement and operational discipline in high-volume service environments.
• Experience leading complex cross-functional initiatives from concept to execution.

Mansioni

• Lead and develop the Customer Operations team, providing direct management to managers who oversee supervisors and CSRs.
• Oversee core customer operations: handling calls, addressing emails, and proactive outreach to obtain missing patient report information.
• Maintain a pulse on operational metrics across client workflows and drive improvement.
• Partner with managers across Customer Operations, Sales, Product, and Technical teams to prioritize and resolve issues affecting customer satisfaction and value.
• Lead cross-functional projects and stakeholder relationships.

Conoscenze

Leadership experience

Process improvement

Project management

Formazione

Advanced degree (MBA)

Descrizione del lavoro

Tempus AI, Inc. is a precision medicine-focused company advancing healthcare through AI-driven insights.

We are seeking a Director, Customer Operations to lead a team of managers and CSRs, overseeing the execution of core customer operations and initiatives across clinical and research workflows. The role emphasizes strong leadership, process improvement, and cross-functional collaboration with Sales, Product, and Technical teams to enhance customer satisfaction and patient outcomes.