Director, Customer Experience Product Strategy

Love's Travel Stops; Oklahoma City (OK); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Company-funded tuition assistance

Paid Time Off

401(k) – 100% match up to 5%

Medical/Dental/Vision insurance after 30 days

Competitive pay and career development opportunities

Job summary

Love's Travel Stops is seeking a Director of Customer Experience Product Strategy in Oklahoma City. This role includes defining best practices in Customer Experience, leading a team, and driving product strategies that improve customer satisfaction and business profitability. Ideal candidates will possess a Bachelor's degree and at least 8 years of experience in customer experience product design. Strong leadership, communication, and strategic planning skills are essential, along with proficiency in data analysis and project management.

Qualifications

• Minimum of 8+ years of experience in Customer Experience product design.
• Track record of success developing and executing cross-functional strategies.
• Ability to manage commercial budgets for products and software.

Responsibilities

• Develop and communicate a clear vision for the Customer Product strategy.
• Foster collaboration across various departments for unified Customer Experience.
• Champion a culture of innovation in customer-facing products.
• Mentor and develop leadership capabilities of team members.

Skills

Communication

Leadership

Project Management

Data Analysis

Education

Bachelor’s degree in Marketing, Communications, Journalism, English or related field

Tools

Microsoft Office

Agile/Scrum development process

Job description

Love's Travel Stops is seeking a Director of Customer Experience Product Strategy in Oklahoma City. This role includes defining best practices in Customer Experience, leading a team, and driving product strategies that improve customer satisfaction and business profitability. Ideal candidates will possess a Bachelor's degree and at least 8 years of experience in customer experience product design. Strong leadership, communication, and strategic planning skills are essential, along with proficiency in data analysis and project management.