Head of Digital Customer Experience & Growth

Love's Travel Stops; Oklahoma City (OK); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Company funded tuition assistance

Paid time off

401(k) – 100% Match up to 5%

Medical/Dental/Vision Insurance after 30 days

Job summary

Love's Travel Stops is seeking a Director of Customer Experience Product Strategy in Oklahoma City. This role involves defining, executing, and leading the strategy for customer-facing digital products across various platforms, like mobile apps and websites.

The ideal candidate will have over 8 years of experience in customer experience product design, excellent communication skills, and a strong understanding of agile methodologies. Enjoy a supportive culture and a chance to impact customer engagement and loyalty positively.

Qualifications

• Minimum of 8+ years of customer experience product design experience.
• Track record of success in developing strategies that demonstrate cross-functional impact.
• Excellent communication and presentation skills.

Responsibilities

• Define and execute the product strategy and roadmap for customer-facing digital products.
• Lead a high-performing Product Management team for digital experiences.
• Drive the development of digital products that improve customer engagement.

Skills

Knowledge of Microsoft Office

Familiarity with integrating various technologies

Expertise with Agile Scrum development process

Excellent verbal and written communication

Strong time management and organization skills

Education

Bachelor’s degree in Marketing/Communications, Journalism, English or related field

Job description

Love's Travel Stops is seeking a Director of Customer Experience Product Strategy in Oklahoma City. This role involves defining, executing, and leading the strategy for customer-facing digital products across various platforms, like mobile apps and websites.

The ideal candidate will have over 8 years of experience in customer experience product design, excellent communication skills, and a strong understanding of agile methodologies. Enjoy a supportive culture and a chance to impact customer engagement and loyalty positively.