Director, Customer Delivery Hub Operations & Deployment

WCM White Cap Management LLC; Atlanta (GA); On-site; USD 140,000 - 170,000; Full time

Job summary

White Cap Management LLC is seeking an experienced enterprise leader to own the Customer Delivery Hub operating model. You’ll design scalable standards, drive deployment playbooks, and align field and functional leaders for readiness, adoption, and measurable improvements.

The role requires 9+ years in related fields, a BS/BA, and certifications in Lean Six Sigma or project management. Expect significant travel and a dynamic, hands-on leadership environment.

Qualifications

• BS/BA in a related discipline required.
• Typically 9+ years of experience in a related field.
• Experience in management/supervisory capacity.
• Lean, Six Sigma, and Project Management certifications preferred.
• Experience designing operating models and leading multi-functional deployments.

Responsibilities

• Develops and governs the enterprise CDH operating model, including standard processes, roles, responsibilities, operating rhythms, controls, SOPs, and deployment playbooks.
• Establishes network-wide deployment methods, readiness standards, tollgates, acceptance criteria, and governance requirements.
• Leads end-to-end operational deployment for new CDHs and coordinates cross-functional workstreams.
• Directs readiness reviews and provides go/no-go recommendations based on risks, dependencies, criteria, and business needs.
• Provides on-site leadership during activation, go-live, hypercare, and stabilization and ensures issue resolution and smooth handoff.
• Drives field engagement, change adoption, accountability, and sustained operating performance.
• Analyzes performance, customer outcomes, and field feedback to drive improvements in service, productivity, safety, and financial results.
• Integrates lessons learned into enterprise standards and playbooks to increase speed and quality.
• Performs other duties as assigned.

Skills

Leadership

Program management

Stakeholder management

Change management

Education

BS/BA in related discipline

Bachelor’s degree in Supply Chain/Logistics/Industrial Engineering/Operations/Business

Tools

Lean Six Sigma

Project Management

Industrial Engineering

Job description

White Cap Management LLC is seeking an experienced enterprise leader to own the Customer Delivery Hub operating model. You’ll design scalable standards, drive deployment playbooks, and align field and functional leaders for readiness, adoption, and measurable improvements.

The role requires 9+ years in related fields, a BS/BA, and certifications in Lean Six Sigma or project management. Expect significant travel and a dynamic, hands-on leadership environment.