Director, CDH Operations & Deployment

WCM White Cap Management LLC; Atlanta (GA); On-site; USD 140,000 - 170,000; Full time

Job summary

White Cap Management LLC is seeking an experienced enterprise leader to own the Customer Delivery Hub operating model. You’ll design scalable standards, drive deployment playbooks, and align field and functional leaders for readiness, adoption, and measurable improvements.

The role requires 9+ years in related fields, a BS/BA, and certifications in Lean Six Sigma or project management. Expect significant travel and a dynamic, hands-on leadership environment.

Qualifications

• BS/BA in a related discipline required.
• Typically 9+ years of experience in a related field.
• Experience in management/supervisory capacity.
• Lean, Six Sigma, and Project Management certifications preferred.
• Experience designing operating models and leading multi-functional deployments.

Responsibilities

• Develops and governs the enterprise CDH operating model, including standard processes, roles, responsibilities, operating rhythms, controls, SOPs, and deployment playbooks.
• Establishes network-wide deployment methods, readiness standards, tollgates, acceptance criteria, and governance requirements.
• Leads end-to-end operational deployment for new CDHs and coordinates cross-functional workstreams.
• Directs readiness reviews and provides go/no-go recommendations based on risks, dependencies, criteria, and business needs.
• Provides on-site leadership during activation, go-live, hypercare, and stabilization and ensures issue resolution and smooth handoff.
• Drives field engagement, change adoption, accountability, and sustained operating performance.
• Analyzes performance, customer outcomes, and field feedback to drive improvements in service, productivity, safety, and financial results.
• Integrates lessons learned into enterprise standards and playbooks to increase speed and quality.
• Performs other duties as assigned.

Skills

Leadership

Program management

Stakeholder management

Change management

Education

BS/BA in related discipline

Bachelor’s degree in Supply Chain/Logistics/Industrial Engineering/Operations/Business

Tools

Lean Six Sigma

Project Management

Industrial Engineering

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Responsible for providing enterprise leadership for the design, deployment, governance, and continuous improvement of White Cap’s Customer Delivery Hub operating model. Establishes scalable operating standards, deployment methodologies, readiness requirements, and field execution plans that support consistent implementation across markets. Partners with field and functional leaders to achieve operational readiness, business adoption, stabilization, and targeted customer service, productivity, safety, growth, and financial outcomes. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Major Tasks, Responsibilities and Key Accountabilities

• Develops and governs the enterprise CDH operating model, including standard processes, roles, responsibilities, operating rhythms, controls, standard operating procedures, and deployment playbooks.
• Establishes network-wide deployment methods, readiness standards, tollgates, acceptance criteria, and governance requirements.
• Leads end-to-end operational deployment for new CDHs and coordinates cross-functional workstreams.
• Directs readiness reviews and provides transparent go or no-go recommendations based on risks, dependencies, acceptance criteria, and business requirements.
• Provides visible on-site leadership during activation, go-live, hypercare, and stabilization and relentlessly drives issue resolution and dependable handoff.
• Drives field engagement, training alignment, change adoption, accountability, and ownership of sustained operating performance.
• Analyzes operational performance, customer outcomes, and field feedback and advances improvements in service, productivity, safety, working capital, customer experience, and financial results.
• Integrates lessons learned into enterprise standards, tools, sequencing, and playbooks to increase deployment speed, consistency, and quality.
• Performs other duties as assigned.

Nature and Scope

Problems are typically defined by higher level leadership. Problems are difficult. Solutions require analysis and investigation. Decides how to achieve planned results within an organization’s plans, policies, and guidelines. May set or change plans/goals within respective department or area. May manage department via multiple layers of managers OR directly supervise a staff of professional individual contributors at the senior or technical advisor level.

Work Environment

Comfortable office environment with occasional exposure to operational sites (e.g., warehouse, distribution, and manufacturing facilities). Frequent periods are spent standing or sitting in the same location with some opportunity to move about. Occasionally there may be a requirement to stoop or lift light material or equipment (typically less than 8 pounds). Travel requirement of approximately 50-75% for site assessments, team meetings, and project implementation.

Education and Experience

Typically requires BS/BA in a related discipline. Generally 9+ years of experience in a related field, including several years in a management/supervisory capacity.

Preferred Qualifications

Bachelor’s degree in Supply Chain, Logistics, Industrial Engineering, Operations Management, Business, or a related discipline and generally 10 or more years of progressive related experience. Maintains Lean, Six Sigma, Project Management, Industrial Engineering, or a related certification. Demonstrates experience designing operating models and leading complex multi-functional deployments, facility launches, or network transformations. Applies strong operational and financial acumen across labor, fleet, inventory, service, productivity, safety, capital, working capital, and performance management. Influences senior leaders and cross-functional partners and drives dependable adoption and accountability in field-based, matrixed environments. Uses operational analytics to guide strategic decisions and measurable network improvements.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers.

For more information about White Cap, visit about.whitecap.com.