Customer Delivery Hub Manager

WCM White Cap Management LLC; Norcross (GA); On-site; USD 120,000 - 170,000; Full time

Job summary

White Cap is seeking an experienced operations leader to oversee a Customer Delivery Hub (CDH) within a defined region. You will manage fulfillment, inbound/outbound logistics, inventory, quality control, and the showroom, aligning with local branches and the corporate Supply Chain team to meet SLAs.

The role requires a BS/BA in a related discipline and 7+ years in operations or logistics, with strong budgeting, P&L, and regulatory knowledge.

Qualifications

• Extensive knowledge of operations processes.
• Supervisory or people management experience.
• Extensive OSHA, DOT, ADA regulatory knowledge.
• Senior management experience in operations/distribution/logistics/retail.
• Experience in budgeting, P&L management, regulatory compliance, and data analysis.

Responsibilities

• Oversee all operational and resource management within a delivery hub.
• Drive productivity and ensure adherence to budgets and guidelines.
• Lead CDH teams while complying with health, safety, and regulatory policies.
• Mentor and develop a high-performing team across the CDH.
• Monitor KPIs and implement process improvements to close gaps.

Skills

Operations processes

People management

Regulatory knowledge (OSHA/DOT/ADA)

Budgeting/P&L

Cross-functional leadership

Data/financial analysis

Education

BS/BA in related discipline

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Responsible for overseeing the entire operations of a Customer Delivery Hub (CDH) within a specific region or area. Manages the teams responsible for fulfillment, inbound and outbound operations, inventory, quality control, and the showroom. Works closely with local branches and the corporate Supply Chain team to ensure that service level agreements (SLAs) and customer expectations are met.

Major Tasks, Responsibilities and Key Accountabilities

• Oversee all operational and resource management personnel activities within a delivery hub.
• Drives productivity and operational processes, ensuring adherence to expense budgets and operational guidelines.
• Provides effective leadership to the CDH within a specific region, to ensure full compliance with OSHA, DOT, ADA and other governmental regulatory agencies while complying with company policies concerning health and safety.
• Leads a team of assistant managers and supervisors, as well as full-time and part-time staff.
• Oversee human resources processes for the facility including hiring, coaching, training, and performance management and disciplinary actions.
• Oversee the daily operations and organization of the showroom floor for optimized performance.
• Monitors key performance indicators and implements and executes on process improvement action plans (especially for productivity and quality) to address known gaps and mitigate risk of future gaps within the CDH.
• Champions a culture of transparency, service, and continuous improvement in all talent practices.
• Leads cultural initiatives that promote associate engagement.
• Mentor and develop a high-performing team across the CDH.

Nature and Scope

Solutions require analysis and investigation.

Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.

Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

Work Environment

Located in a comfortable indoor area.

Any unpleasant conditions would be infrequent and not objectionable.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.

On rare occasions there may be a need to move or lift light articles.

Typically requires overnight travel 5% to 20% of the time.

Education and Experience

Typically requires BS/BA in a related discipline.

Generally 7+ years of experience in a related field.

May require certification.

Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

• Extensive knowledge of operations processes.
• Supervisory or people management experience.
• Extensive OSHA, DOT, ADA regulatory knowledge.
• Experience in a senior management role within an operations/distribution/logistics/retail environment.
• Experience developing and managing budgets, managing P&L, monitoring regulatory compliance, and analyzing financial/operational data.
• Senior-level experience managing multiple functional areas (e.g., receiving, shipping, QA, order filling) within a warehouse or Logistics network.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets.

White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers.

For more information about White Cap, visit about.whitecap.com.