Director, Customer & Community Growth & Advocacy

Knox Systems; États-Unis; À distance; USD 140 000 - 170 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

Life & Disability

401k plan

Résumé du poste

Knox is seeking a Director of Customer and Community Marketing to lead its customer marketing and engagement initiatives. This hands-on role translates marketing priorities into practical campaigns, manages timelines and approvals, and delivers programs from intake through launch and follow-up.

You will drive customer go-to-market launches, customer stories, events, webinars, and advisory activities for federal government buyers.

Qualifications

• 5-7+ years of demonstrated success in B2B customer marketing, customer engagement, customer success that drive customer engagement, retention, and growth.
• Hands-on experience creating customer content and managing co-marketing programs, including press releases, customer stories, references, events, webinars, and advisory activities
• Strong project management skills, with the ability to manage multiple customer programs, deadlines, approvals, and cross-functional dependencies
• Experience using marketing, sales, and collaboration tools—including HubSpot, FullEnrich, Monday.com, LinkedIn, Sprout Social, Google Analytics, Webflow, Slack, and Teams to manage customer data, campaigns, workflows, and reporting.
• Ability to analyze and report program performance, communicate results clearly, and apply findings to improve outcomes
• Excellent writing, editing, and customer communication skills, with close attention to detail
• Ability to work independently, prioritize within established goals, and collaborate in a fast-paced, dispersed environment

Responsabilités

• Manage customer launch and campaign plans, calendars, deliverables, and approvals aligned with marketing priorities, FedRAMP milestones, and marketplace readiness.
• Coordinate messaging across Marketing, Sales, and Customer Success, and develop reusable assets, including joint press releases, social announcements, customer stories, and video interviews.
• Manage customer participation in KnoXchange, from outreach and preparation through promotion and follow-up; partner with Sales and leadership to facilitate introductions to the Knox Federal Advisory Board, and senior federal leaders.
• Create and maintain reusable customer assets, including press releases, and customer stories; partner with digital marketing to publish, distribute, and optimize content for search visibility and credibility with federal buyers.
• Maintain intake forms, templates, and playbooks that streamline content development and delivery while minimizing customer effort.
• Deliver customer communications and key-account engagement programs that strengthen satisfaction, retention, and loyalty.
• Lead Voice of the Customer activities, translating feedback into insights and actions for relevant teams.
• Build relationships with customer marketing teams, program contacts, and advocates.
• Coordinate executive participation, meeting preparation, and follow-up with account owners and executive sponsors.
• Surface customer interest, feedback, and engagement signals that may indicate expansion, cross-sell, or upsell opportunities, and share them with Sales and Customer Success
• Partner with Sales and Customer Success to execute account engagement campaigns and provide customer stories, references, and content that support renewals and expansion
• Build and run customer lifecycle communications that support adoption, ongoing engagement, and renewal readiness
• Manage project timelines, customer approvals, and handoffs across Marketing, Sales, Customer Success, Support and external agency partners.
• Keep stakeholders informed of progress, resolve delivery issues, and elevate risks or decisions that require leadership input
• Maintain dashboards and program reports covering launch delivery, campaign engagement, content performance, customer participation, and advocacy activity
• Review results with the VP Marketing & Communications and recommend program improvements. Partner with Sales and Customer Success to understand how programs contribute to retention, renewals, expansion, and satisfaction using shared revenue and customer health metrics

Connaissances

B2B marketing

Customer engagement

Project management

Content creation

Co-marketing programs

Marketing analytics

Writing and editing

Outils

HubSpot

FullEnrich

Monday.com

LinkedIn

Sprout Social

Google Analytics

Webflow

Slack

Teams

Description du poste

Knox is seeking a Director of Customer and Community Marketing to lead its customer marketing and engagement initiatives. This hands-on role translates marketing priorities into practical campaigns, manages timelines and approvals, and delivers programs from intake through launch and follow-up.

You will drive customer go-to-market launches, customer stories, events, webinars, and advisory activities for federal government buyers.