Director, Customer Analytics & Insights

Wolters Kluwer

Dallas (TX)

Hybrid

USD 122,000 - 219,000

Full time

6 days ago

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Benefits offered by this job

Medical, Dental, & Vision Plans

401(k) with employer matching

Paid parental leave

Job summary

Wolters Kluwer seeks an associate director of business analysis to lead a team that converts vast data assets into actionable insights for product and customer success teams. You will guide analytics strategies across CDSP, International, and PHT, engaging directly with customers and executives to drive product decisions.

You will mentor analysts, develop data models, and ensure analytics highlight adoption and feature value, partnering with customer-facing teams to implement impact-driven

Qualifications

Expert data analysis and insights generation.
Strong ability to translate analytics into customer value.
Exceptional written and verbal communication with senior stakeholders.

Responsibilities

Lead a team of business analysts to translate customer value into analytics.
Direct conversations with customers to gather feedback and improve insights.
Evaluate analytics and reporting for product success and customer value.
Partner with innovation teams to ensure insights for new features.
Manage cross-segment data needs and develop new data models.
Present strategic insights to executive leadership and monitor impact.

Skills

Data analytics

Process optimization

Executive communication

Strategic project management

Power BI

Business strategy

Leadership

Education

Bachelor's degree

Tools

Power BI

Job description

You will mentor analysts, develop data models, and ensure analytics highlight adoption and feature value, partnering with customer-facing teams to implement impact-driven

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