Director, Customer Analytics & Insights

RXinsider LTD.; Chicago, Northern (IL, KY); Hybrid; USD 122,000 - 219,000; Full time

Job summary

Wolters Kluwer invites a seasoned Analytics leader to guide a team of business analysts in translating data into strategic insights across product and customer success. You will transform vast assets into actionable dashboards and executive-ready insights for internal teams and customers.

The role emphasizes customer engagement, analytics strategy, and collaboration with product teams, with up to 10% travel and a hybrid schedule including Chicago and other U.S. locations.

Qualifications

• Bachelor’s degree in related field, specialized training, or equivalent work experience.
• 8+ years of experience in business analytics or customer success/delivery of analytics products to customers
• Demonstrated experience translating product capabilities into customer workflows and implementation approaches
• Strong ability to engage directly with customers to understand workflows, challenges, and adoption behavior
• Exceptional written and verbal communication skills, with the ability to present to senior stakeholders; facilitate cross-functional alignment; articulate tradeoffs and recommendations
• Clinical or provider/healthcare segment expertise strongly preferred

Responsibilities

• Lead translating what value means for our customers into actionable analytics
• Engage with customers directly on analytical insights to hear feedback and improve insights
• Continuously evaluate analytics and reporting for product, customer success and customers to ensure insights are easily interpreted
• Partner with innovation teams as new features are brought into the product to ensure right insights
• Manages team of business analysts to respond to cross-segment data needs
• Drives development of new data models to support the product direction
• Lead with a customer-centric view
• Test analytics directly with customers to ensure they meet needs
• Reflect value of new product releases in analytical insights
• Partner with user-facing teams to advise on playbooks based on analytical insights
• Develop process analyses, end to end process mappings and identify opportunities for improvement
• May track, maintain and provide current information on business operations
• Contribute to the development of functional data and analytics strategy
• Provide expert analysis and present strategic insights to executive leadership
• Ensure that strategic business recommendations are successfully executed and monitored for impact

Skills

Data analytics

Process design

Executive communication

Strategic project management

Business strategy

Leadership

Critical thinking

Education

Bachelor’s degree in related field

Tools

Power BI

Job description

Wolters Kluwer invites a seasoned Analytics leader to guide a team of business analysts in translating data into strategic insights across product and customer success. You will transform vast assets into actionable dashboards and executive-ready insights for internal teams and customers.

The role emphasizes customer engagement, analytics strategy, and collaboration with product teams, with up to 10% travel and a hybrid schedule including Chicago and other U.S. locations.