Customer Analytics & Insights Lead

Wolters Kluwer - Financial Services Solutions; Chicago (IL); On-site; USD 122,000 - 219,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation & Sick Time

Parental Leave

Job summary

Wolters Kluwer is seeking a Business Analysis Associate Director to lead a team of analysts transforming data from UpToDate, Lexidrug and Patient/Member Engagement into actionable insights for internal and external customers.

You will guide analytics strategy, partner with product and customer success teams, and present expert analyses to executives, driving product and engineering decisions.

Role supports all products within the CDSP, International and PHT segments with up to 10% travel.

Qualifications

• Bachelor’s degree in related field, specialized training, or equivalent work experience.
• 8+ years of experience in business analytics or customer success/delivery of analytics products to customers.

Responsibilities

• Lead translating what value means for our customers into actionable analytics.
• Engage with customers directly on analytical insights to hear feedback and continuously improve.
• Continuously evaluate analytics and reporting for product, customer success and customers to ensure insights are easily interpreted and value is evident.
• Partner with innovation teams as new features are brought into the product to ensure that product, customer success and customers will have the right insights into adoption and the value of new features.
• Manages team of business analysts to respond to cross-segment data needs.
• Drives development of new data models as required to support the product direction.
• Lead with a customer-centric view.
• Test analytics directly with customers to ensure they meet needs.
• Provide expert analysis and present strategic insights to executive leadership.

Job description

Wolters Kluwer is seeking a Business Analysis Associate Director to lead a team of analysts transforming data from UpToDate, Lexidrug and Patient/Member Engagement into actionable insights for internal and external customers.

You will guide analytics strategy, partner with product and customer success teams, and present expert analyses to executives, driving product and engineering decisions.

Role supports all products within the CDSP, International and PHT segments with up to 10% travel.