Senior Customer Advocacy Program Manager

Temporal; Oregon; Hybrid; USD 180,000 - 230,000; Full time

Job summary

Temporal is seeking a Director of Customer Advocacy to build and operate the advocacy system that powers trusted customer references and evidence for growth across Sales, PMM, PR, DevRel and Product. You will shape the strategy, own day-to-day programs, and drive executive relationships to scale advocacy.

You will partner with executives and field teams to turn customer stories into repeatable proof points, ensuring advocacy activities align with business priorities and measurable outcomes.

Qualifications

• Experience building customer advocacy or reference programs.
• Ability to partner with Sales, PMM, PR, DevRel and Product.
• Strong relationship-building and project management skills.

Responsibilities

• Be the trusted point of contact for advocates and Sales; know each advocate's story and comfort level to match the right customer at the right moment.
• Run the reference program: request, match, track and thank references so Sales can quickly connect the right customer.
• Source, nurture and track advocates across teams and maintain records of their status and openness.
• Help build intake and consent model with the Director; establish process with Legal and accounts to avoid last-minute approvals.

Job description

Role Summary

Temporal has something most companies spend years trying to earn: developers who build their careers on the product, and enterprises running mission-critical systems on it. What we haven't built yet is the system that turns that trust into advocacy at scale. Stories get sourced one at a time under deadline pressure. Reference requests become fire drills. The same recognizable customers get asked again and again. Strong customer experiences don't reliably become field proof, press, keynote moments or product insight. As the first hire on the Customer Advocacy team, you'll be the Director's partner in building the foundations of our Advocacy Systems and making it work day to day. You'll earn the trust of the customers who advocate for us and the Sales teams who depend on them: knowing who our advocates is, what each is open to, and where the field needs proof. You'll help set up the operating machinery and then run it: how we find and nurture advocates, how references are matched and tracked, how customer evidence is created and kept current, and how Sales, PMM, PR, DevRel and Product put it to work. Advocacy here is not a content service. It is a growth system built on trust, and the best version of it invests in customers before there is an ask. The Director sets the strategy for the advocacy system, including its priorities, operating model and measures of success, and owns executive and advisory relationships (the Executive Advisory Board and our partnership on the Customer Advisory Board). You'll bring what you learn from customers and the field back into that strategy, shape how it's put into practice, own the day-to-day programs and processes.

What you'll do

Run the day to day advocacy and reference system

• Be the trusted point of contact. Become the person advocates and Sales both go to. Know each advocate's story, relationship owner and comfort level, and know what the field needs next, so the right customer is matched to the right moment and nobody is asked cold.
• Run the reference program. Help shape how references are requested, matched to opportunities, tracked, prepared and thanked. Operate the day-to-day, so Sales can get the right customer in front of a prospect quickly and customers aren't over-asked.
• Source, nurture and track advocates. Identify champions across Sales, Tech Services, DevRel, Product and the community, and maintain a clear record of who they are, their relationship owner, what they've done for us, what they're open to, and how healthy the relationship is.
• Help build the intake and consent model. Partner with the Director to put a clear process in place for intake, prioritization, approvals and customer permissions, and work with Legal and account teams early so approvals stop surfacing at the last minute.

Create a usable evidence and storytelling engine

• Reconcile before you migrate. Audit the stories, quotes,