Director, Compliance & Collections (Warren, PA)

Lewis | James Professional; Warren (Warren County); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading firm is seeking a Director of Compliance & Collections to ensure adherence to regulatory standards and oversee collections processes. The role includes managing staff, improving operational efficiency, and collaborating with various teams to minimize financial losses. Ideal candidates will have extensive experience in collections and supervisory roles, as well as a strong background in mortgage and consumer lending.

Qualifications

• 5-6 years of collections experience.
• Experience in mortgage and consumer lending.

Responsibilities

• Maintain adherence to internal policies and regulatory standards.
• Oversee the effective utilization of internal systems.
• Coordinate collection strategies with relationship managers.

Skills

Supervisory experience

Knowledge of loan workouts

Financial review

Education

Bachelor’s degree in business/finance

Tools

Microsoft Office

Job description

Director, Compliance & Collections

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Director, Compliance & Collections for a direct hire opportunity with a financial services client.

Responsibilities:

• Maintain adherence to internal policies, regulatory standards (Federal and State), FHA/VA/Rural Development guidelines, and private mortgage insurer requirements. Ensure all actions align with Fannie Mae and Freddie Mac rules and deadlines.
• Oversee the effective utilization of internal systems including Nautilus, Signature, telephony platforms, and collections-specific software.
• Establish and lead the development of annual goals for the department and individual team members.
• Safeguard the accuracy and integrity of all documentation and data handling processes.
• Leverage available technology solutions to enhance operational efficiency and performance.
• Collaborate with the Loss Mitigation Credit Bankruptcy Officer on bankruptcy proceedings.
• Coordinate collection strategies with relationship managers, loan originators, and leadership teams.
• Identify and implement enhancements to collection workflows and operating procedures.
• Oversee prompt and effective follow-up on delinquent accounts.
• Engage with legal counsel, law enforcement, and investigative vendors when necessary.
• Manage timely asset repossessions, write-offs of non-performing accounts, and recovery efforts. Ensure loan workouts—including modifications, forbearance plans, renewals, extensions, and re-aging—comply with internal policy and regulatory guidance.
• Limit financial losses through effective collections practices and ensure accurate credit reporting on accounts in collections. Drive recovery efforts on charged-off balances.
• Conduct thorough reviews and analysis to resolve discrepancies related to payments, loan status, or account activity.
• Consistently meet established delinquency rate targets.
• Minimize loss exposure related to asset liquidation or disposition.
• Ensure asset recovery processes are conducted efficiently, on time, and within budget constraints.
• Partner with Risk, Compliance, and Audit teams to identify operational risk, implement internal controls, and maintain compliance with changing regulations. Collaborate on policy updates, participate in training, and support internal/external audits and regulatory reviews.
• Analyze and report on monthly delinquency trends and present findings to senior leadership.
• Design cost-conscious strategies for collection operations and reduce non-payroll departmental expenses.
• Evaluate and adopt tools and analytical models to manage collections portfolios more effectively.
• Collaborate with Third-Party Risk Management to onboard vendors that meet the bank’s standards and monitor vendor compliance.
• Participate in organizational budgeting processes and financial planning for the department.
• Manage staff schedules and full-time equivalent resources to balance workloads and control operating costs.
• Contribute to acquisition-related efforts, when required.
• Stay current with bank policy and evolving federal/state compliance requirements.
• Utilize Microsoft Office and other department-specific applications to streamline processes and enhance productivity.

Qualifications:

• Bachelor’s degree in business/finance
• 5-6 years of collections experience
• 5-6 years of call center collections experience
• Supervisory experience
• Experience in mortgage and consumer lending
• Knowledge of loan workouts and loss mitigation
• Proficient in financial review and client support

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_4247. You may also send a copy of your resume to: [e-mail] and enter only the following job code in the subject line: BHJOB11837_4247. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V