Director - Community Care Coordination

Catholic Charities; Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Disability Insurance

Paid Time Off and Holidays

403(b) Retirement Savings Plan

Employee Assistance Programs (EAP)

Tuition Reimbursement

Job summary

Catholic Charities of the Archdiocese of Chicago is seeking a Director of Community Care Coordination for Affordable Housing to lead service coordination across 19 housing communities in Chicago and suburbs. The role focuses on aging in place, housing stability, and resident well-being.

Responsibilities include strategic leadership, partnerships with healthcare and government agencies, and building a high-performing team to improve resident outcomes.

Qualifications

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field; 1-3 years relevant experience.
• Strong knowledge of service coordination, supportive housing, behavioral health, and resident services; leadership ability.
• Excellent leadership, communication, collaboration, and problem-solving skills.
• Master's degree in Arts/Sciences (MA/MS) preferred; 3-5 years relevant experience.

Responsibilities

• Oversee care coordination across 19 housing communities; standardize service models and policies.
• Identify growth opportunities; use data to inform strategic planning and quality improvement.
• Establish partnerships with healthcare, behavioral health, government and community providers.
• Collaborate with Property Management, Housing, Benefits, Finance, People & Culture for coordinated delivery.
• Lead and develop the Community Care Coordination team with clear goals and feedback.
• Develop staff through training, mentorship, and professional development.

Skills

Leadership

Communication

Collaboration

Problem solving

Strategic thinking

Education

Bachelor's degree in Arts/Sciences

Master's degree preferred

Job description

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview

The Director of Community Care Coordination for Affordable Housing provides strategic and operational leadership for service coordination across 19 affordable and supportive housing communities serving older adults throughout Chicago and surrounding suburbs. The role ensures residents have access to high-quality, person-centered services that promote housing stability, well-being, and the ability to age in place with dignity.

Job Responsibilities

• Oversee care coordination services across 19 affordable and supportive housing communities; design and implement integrated service models that promote housing stability, aging in place, behavioral health, and overall wellness; standardize service coordination policies, procedures, workflows, and performance metrics across all locations; monitor caseloads, service utilization, staffing capacity, and operational effectiveness to meet resident needs; and ensure compliance with regulatory requirements, funding guidelines, and organizational policies.
• Identify and implement opportunities for program growth, innovation, and service expansion; utilize data and outcome measures to inform strategic planning and continuous quality improvement; and evaluate program effectiveness through analysis of resident outcome indicators.
• Establish and maintain strategic partnerships with healthcare providers, behavioral health organizations, managed care organizations, government agencies, and community providers; and represent the organization in coalitions, advisory groups, and cross-sector initiatives to strengthen collaboration and advance organizational objectives.
• Partner with Property Management, Housing, Benefits, Finance, People and Culture, and other departments to ensure coordinated service delivery; and collaborate with organizational leaders to align service coordination strategies with organizational goals and priorities.
• Lead and develop the Community Care Coordination team by setting clear goals and expectations, monitoring performance, and providing regular feedback and guidance. Inspire team excellence by modeling accountability, collaboration, and solution-oriented thinking, and ensure team members are supported, empowered, and high-performing while fostering a positive, purpose-driven culture.
• Develop staff capability through ongoing training, mentorship, and professional development opportunities. Cultivate a culture of continuous learning, feedback, and improvement to strengthen team engagement, retention, and impact.

Essential Functions

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 10 lbs

Other Requirements: Comply with program and/or requirements related:

• Background check
• DMV check

Additional Requirements

• Driver's license
• Reliable transportation
• Automobile insurance

Education and Experience Requirements:

Minimum

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study 1-3 years relevant experience
• Strong knowledge of service coordination, supportive housing, behavioral health, and resident services, with the ability to lead programs, ensure compliance, analyze outcomes, build strategic partnerships, and drive operational excellence.
• Excellent leadership, communication, collaboration, and problem-solving skills are required.

Preferred

• Master's degree in Arts/Sciences (MA/MS) in a related field of study 3-5 years relevant experience
• Experience in affordable or supportive housing, healthcare, behavioral health, aging services, or community-based programs, with demonstrated success leading multi-site service delivery, implementing integrated care models, and fostering cross-sector partnerships that enhance resident outcomes and organizational impact.

Certifications and Licensure

• Minimum: Obtain Mental Health First Aid certification within 6 months of hire. Obtain Professional Service Coordinator (PSC) certification or comparable affordable housing resident services credential within 18 months of hire.
• Preferred: LSW, LCSW, Professional Service Coordinator (PSC), or equivalent resident services certification; training in trauma-informed care, crisis intervention, motivational interviewing, or aging services.

We provide full-time employees with a competitive benefits package, including:

• BlueCross/Blue Shield EPO/PPO Health Insurance
• Dental and Vision Insurance
• Employer-Paid Life, Short-Term, and Long-Term Disability Insurance
• PTO, Sick Time, and 15 Paid Holidays
• 403(b) Retirement Savings Plan
• Employee Assistance Programs (EAP)
• Tuition ReimbursementProfessional Development Opportunities and Service Awards
• Additional Voluntary Benefits

$80,000 - $90,000 / year

Pay Transparency

In compliance with the Illinois Equal Pay Act of 2003 (820 ILCS 112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors.

Locations

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Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, religion, age, sex, disability status, protected veteran status, or any other characteristic protected by applicable law.

Catholic Charites is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to [e-mail] or call 312-655-7127 and let us know the nature of your request and your contact information.

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