Director, Commercial Platforms (Salesforce)

NeoGenomics; California (MO); Remote; USD 130,000 - 180,000; Full time

Job summary

NeoGenomics, a leading cancer reference laboratory, seeks a Director of Commercial Platforms to lead sales and marketing strategies. This remote role requires expertise in Salesforce implementation within healthcare, offering competitive benefits including tuition reimbursement and a robust wellness program. Join our team to impact patient care and support innovative commercial solutions.

Benefits

401k match

Employee Stock Purchase Program

Tuition reimbursement

Leadership development

16 days paid time off plus holidays

Wellness courses

Qualifications

• 10+ years in commercial product management with Salesforce experience.
• Strong understanding of healthcare interoperability standards.
• Proven Agile project management experience, preferably SAFe certified.

Responsibilities

• Lead development and implementation of the Salesforce platform.
• Champion and manage the application of SAFe Agile methodologies.
• Drive continuous improvement initiatives for the Salesforce platform.

Skills

Salesforce Healthcare Expertise

Agile Leadership

Cross-functional Collaboration

Continuous Improvement

Strong Communication Skills

Strategic Thinking

Education

Bachelor’s degree in Healthcare Administration, Information Technology, or related field

Master’s degree or relevant certifications in Health Information Management

Tools

Sales Cloud

Service Cloud

Marketing Cloud

Health Cloud

Job description

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety of HMO and PPO options. We have a company 401k match along with an Employee Stock Purchase Program. We also offer tuition reimbursement, leadership development, and start employees off with 16 days of paid time off plus holidays. We provide wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics is looking for a Director of Commercial Platforms who wants to continue to learn in order to allow our company to grow. This is a remote position with a Monday – Friday day shift.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose-driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary:

As the Director of Commercial Platforms, you will lead the sales and marketing platform strategy within our commercial platform department. This leadership role requires expertise in driving efficient and scalable solutions for sales, marketing, and operational departments within a healthcare setting. You will also oversee the alignment of commercial platform strategy across our website and Salesforce capabilities and Agile practices, ensuring the successful execution of product initiatives from ideation through delivery.

Responsibilities:

• Leadership & Strategy: Lead and manage the development and implementation of the Salesforce platform to support commercial and laboratory processes. Define and drive the product roadmap and strategy, ensuring alignment with business goals and customer needs.
  Salesforce Healthcare Expertise: Oversee the design, customization, and implementation of Salesforce solutions that support business operations, customer relationship management, and sales effectiveness
• Agile Leadership (SAFe): Champion and manage the application of SAFe Agile methodologies across teams. Ensure that Agile best practices are adhered to, and that product teams are empowered to deliver high-quality solutions on time and within budget.
• Cross-functional Collaboration: Partner with senior leaders in sales, marketing, IT, and operations to ensure the Salesforce platform supports business initiatives and operational needs
• Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency, scalability, and user experience of the Salesforce platform. Stay current on Salesforce updates and industry trends to ensure the platform evolves with business needs.

Experience, Education and Qualifications:

• Bachelor’s degree in Healthcare Administration, Information Technology, Health Informatics, or a related field required
• A Master’s degree or relevant certifications in Health Information Management (e.g., RHIA, RHIT) is preferred
• Experience with Laboratory Information Systems, EMR/EHR Systems or Health Care Data Integration Systems required
• Strong understanding of healthcare interoperability standards (e.g., HL7, FHIR) and regulatory requirements
• 10+ years of experience in commercial product management or a similar leadership role, with at least 5 years of direct experience managing Salesforce implementations in a Healthcare setting
• Proven experience in Agile project management, preferably with SAFe certifications (e.g., SAFe Agilist)
• Strong understanding of Salesforce products, including Sales Cloud, Service Cloud, Marketing Cloud, Health Cloud, etc.
• Leadership and team management, with a focus on building high-performing, collaborative teams
• Excellent communication skills, with the ability to articulate complex product strategies and technical details to diverse stakeholders
• Strong strategic thinking with a data-driven approach to decision-making
• Proven ability to manage cross-functional teams and deliver products on time and within budget