Director, Commercial Lines — Remote Ops & Strategy Lead

Insurance Office of America; Dearborn (MI); On-site; USD 125,000 - 150,000; Full time

Job summary

Insurance Office of America is seeking a Director/VP, Commercial Lines to act as a national subject matter expert in Commercial Property & Casualty. The role partners with division leadership to drive operational excellence, standardize workflows, and optimize client service and shareholder value.

Remote-optional with on-site as needed, and involvement in M&A integration and strategic initiatives. Ideal candidates have an active P&C license, CPCU/CIC designation, and 5–7+ years of leadership in

Qualifications

• Active Property & Casualty license required.
• CPCU and/or CIC designation or equivalent preferred.
• 5–7+ years of Commercial Lines operational leadership experience in a large brokerage or agency.
• Strong expertise in Commercial P&C agency operations, workflows, and process optimization.
• Experience with workflow standardization, operational excellence, and continuous improvement initiatives.

Responsibilities

• Develop and execute Commercial Lines strategy with regional leadership.
• Identify operational challenges and implement scalable solutions.
• Establish standardized Commercial Lines workflows and best practices.
• Lead process improvement initiatives to increase productivity and quality.
• Conduct root cause analysis and implement sustainable improvements.
• Analyze staffing and capacity to support growth and excellence.

Skills

Leadership

Stakeholder management

Change leadership

Problem solving

Education

Property & Casualty License

CPCU/CIC designation

Tools

EPIC

Job description

Insurance Office of America is seeking a Director/VP, Commercial Lines to act as a national subject matter expert in Commercial Property & Casualty. The role partners with division leadership to drive operational excellence, standardize workflows, and optimize client service and shareholder value.

Remote-optional with on-site as needed, and involvement in M&A integration and strategic initiatives. Ideal candidates have an active P&C license, CPCU/CIC designation, and 5–7+ years of leadership in