Director, Commercial Lines Operations (Remote)

Insurance Office of America; Pittsburgh (Allegheny County); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America seeks a Director of Commercial Lines to lead national operations, drive workflow standardization, and optimize agency performance. The role partners with divisional leadership to advance objectives, improve service delivery, and maximize shareholder value.

Requires active P&C license and 5–7+ years of leadership in a large brokerage. The position supports remote work with periodic on-site needs; EPIC and other systems usage are integral to day-to-day operations and

Qualifications

• Active P&C license required.
• CPCU and/or CIC designation strongly preferred.
• 5–7+ years of Commercial Lines operational leadership in a large brokerage/agency.
• Expertise in agency operations, workflows, servicing models, and process optimization.
• Experience with mergers, acquisitions, and operational integration.

Responsibilities

• Develop and execute Commercial Lines strategy with regional leadership.
• Identify operational challenges and implement scalable solutions.
• Promote standardized workflows and best practices across the organization.
• Lead process improvements to increase productivity and reduce variation.
• Support M&A integration initiatives and operational transformations.
• Collaborate with producers, operations, and leadership to drive engagement and accountability.

Skills

Leadership

Strategic thinking

Change management

Stakeholder management

Analytical skills

Education

Active Property & Casualty License

CPCU and/or CIC designation

Tools

EPIC

Job description

Insurance Office of America seeks a Director of Commercial Lines to lead national operations, drive workflow standardization, and optimize agency performance. The role partners with divisional leadership to advance objectives, improve service delivery, and maximize shareholder value.

Requires active P&C license and 5–7+ years of leadership in a large brokerage. The position supports remote work with periodic on-site needs; EPIC and other systems usage are integral to day-to-day operations and