Director, Commercial Accounts & Renewals

HackerRank Careers; Mountain View (CA); On-site; USD 200,000 - 235,000; Full time

Job summary

HackerRank is seeking a Commercial Account Management leader to drive renewal, expansion, and overall customer success in the Americas.

You’ll lead a high-impact team, own strategy and performance against revenue targets, and collaborate with Product, Engineering, Marketing, Finance, and Legal to improve the end-to-end customer experience and growth. This role partners with Deal Desk and Finance on pricing and governance, maintains forecasts, and uses data to reduce churn and grow ARR.

Qualifications

• Minimum 6+ years in SaaS sales or account management with a quota.
• Track record of meeting renewal, retention, and expansion goals.
• Strong knowledge of SaaS economics and deal negotiations.
• Ability to coach and motivate teams and set clear standards.
• Excellent analytical skills using CRM data to guide decisions.
• Strong cross-functional communication with product, engineering, support, Sales, Marketing, Finance, Deal Desk & Legal.

Responsibilities

• Lead, coach, and develop the Commercial Account Management team.
• Own strategy and performance against renewal and expansion ARR goals.
• Provide repeatable playbooks for account planning and renewals.
• Partner with account managers on complex renewals and negotiations.
• Monitor customer health and address risk with save plans.
• Maintain accurate forecasts in Salesforce and report renewals, ARR, churn, and expansion.
• Improve quarterly QBRs and upsell methods.
• Collaborate with Product, Engineering, Marketing, and Sales to improve the customer experience.

Skills

SaaS sales

Account management

Customer success

Renewals leadership

Job description

HackerRank is seeking a Commercial Account Management leader to drive renewal, expansion, and overall customer success in the Americas.

You’ll lead a high-impact team, own strategy and performance against revenue targets, and collaborate with Product, Engineering, Marketing, Finance, and Legal to improve the end-to-end customer experience and growth. This role partners with Deal Desk and Finance on pricing and governance, maintains forecasts, and uses data to reduce churn and grow ARR.