Head of Commercial Accounts & Renewals

HackerRank; Santa Clara (CA); Sur place; USD 200 000 - 235 000; Plein temps

Résumé du poste

HackerRank is seeking a senior leader to head the Commercial Account Management team in the Americas. You will drive renewal and expansion strategies, reduce churn, and coach a quota-carrying team to deliver strong customer outcomes across a high-volume SaaS environment.

You will partner with Product, Engineering, Marketing, Finance, and Legal to ensure value realization, accurate forecasting, and strategic growth while upholding HackerRank’s standards and customer-first approach.

Qualifications

• 6+ years of experience in SaaS sales, account management, customer success, or renewals.
• At least 2 years leading or managing a customer-facing, quota-carrying team.
• Strong analytical skills to use CRM data, forecasts, and customer signals to guide decisions.

Responsabilités

• Lead, coach, and develop the Commercial Account Management team with clear performance expectations.
• Own strategy and performance against renewal and expansion goals; identify opportunities to reduce churn.
• Equip the team with playbooks for account planning, renewals, and value realization; leverage AI tools.
• Partner with account managers on complex renewals and negotiations; address at-risk accounts.
• Maintain accurate forecasts in Salesforce and communicate risks and opportunities to leadership.
• Establish quarterly QBRs and renewal planning; drive upsell methods and contract governance.
• Collaborate with Product, Engineering, Marketing, and Sales to improve end-to-end customer experience.
• Work with Deal Desk, Finance, and Legal on renewal pricing and redlines; explain positions clearly.
• Translate customer feedback into recommendations for product adoption and growth.

Connaissances

SaaS sales

Account management

Customer success

Leadership

Description du poste

HackerRank is seeking a senior leader to head the Commercial Account Management team in the Americas. You will drive renewal and expansion strategies, reduce churn, and coach a quota-carrying team to deliver strong customer outcomes across a high-volume SaaS environment.

You will partner with Product, Engineering, Marketing, Finance, and Legal to ensure value realization, accurate forecasting, and strategic growth while upholding HackerRank’s standards and customer-first approach.