Director, Clinical Operations — Home Health & Hospice

UnitedHealth Group; Charlotte (NC); On-site; USD 91,000 - 136,000; Full time

Job summary

UnitedHealth Group is seeking a Director of Clinical Operations to lead clinical services, assure compliance with laws and standards, and drive performance in our Charlotte care center. This senior role oversees clinical leaders, shapes care delivery, and fosters a culture of excellence and continuous improvement.

You will monitor quality outcomes, manage KPIs, and collaborate with the area vice president of clinical operations to implement standards and processes.

Qualifications

• Associates or Bachelors degree in nursing.
• 2+ years RN experience in home health or hospice.
• 3+ years clinical leadership/management in healthcare, home health or hospice.
• Current license to practice as an RN for the state of assignment.
• Current CPR certification.

Responsibilities

• Ensure a multi-disciplinary approach to patient care and communicate identified needs.
• Direct clinical manager and intake coordinator in patient care provision and coordination.
• Maintain appropriate clinician staffing levels.
• Ensure clinician productivity standards are met.
• Oversee weekly patient care conference and ensure participation of all clinical staff.
• Ensure adherence to care center conference policies and protocols.
• Implement care centers professional and clinical service and performance improvement programs.
• Promote standards for quality patient care across staff.
• May function as agency administrator.
• Collaborate with area VP of clinical operations to implement standards and processes.

Skills

RN experience in home health or hospic

Clinical leadership/management

Current RN license

Education

Associate's or Bachelor's degree in nursing

Current CPR certification

Job description

UnitedHealth Group is seeking a Director of Clinical Operations to lead clinical services, assure compliance with laws and standards, and drive performance in our Charlotte care center. This senior role oversees clinical leaders, shapes care delivery, and fosters a culture of excellence and continuous improvement.

You will monitor quality outcomes, manage KPIs, and collaborate with the area vice president of clinical operations to implement standards and processes.