Director, Clinical Excellence & Operations

Triple-S Management Corp.; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Triple-S Management Corp. seeks a strategic and operational leader to design, implement, and optimize the clinical excellence shared services unit within Clinical Operations.

The Director will ensure cross-functional clinical and administrative processes are agile, scalable, data-driven, and aligned with the highest quality standards. They will lead a multiskilled team focused on continuous improvement, project governance, data analytics, and quality assurance, serving as the critical alignment

Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, Healthcare Administration, or related field.
• Master’s degree or MBA/MHA preferred.
• 5–7 years of progressive leadership experience in operations, preferably within a Health Plan or integrated health system.
• PMP or Agile/Scrum certification is a plus; Lean Six Sigma Black Belt or Green Belt preferred.

Responsibilities

• Design and direct the shared services framework for clinical operations, ensuring cost-efficiency and process standardization.
• Establish and monitor SLAs and KPIs across clinical support areas.
• Identify operational bottlenecks and deploy Lean/Six Sigma/Agile to maximize productivity and regulatory compliance.
• Provide leadership for a multi-disciplinary team including QA, analysts, and project managers.
• Oversee BI data models and dashboards to drive executive decision-making and operational improvements.
• Lead projects planning and execution ensuring timely, budget-aligned transformations.

Skills

Leadership

Project management

Process improvement

Data analytics

Cross-functional collaboration

Education

Bachelor's Degree in Business Administration or Industrial Engineering

Master’s Degree / MBA / MHA preferred

Tools

Lean

Six Sigma

Agile

Job description

Triple-S Management Corp. seeks a strategic and operational leader to design, implement, and optimize the clinical excellence shared services unit within Clinical Operations.

The Director will ensure cross-functional clinical and administrative processes are agile, scalable, data-driven, and aligned with the highest quality standards. They will lead a multiskilled team focused on continuous improvement, project governance, data analytics, and quality assurance, serving as the critical alignment