Director Clinical Delivery | IHCI

Community Health Network; Indianapolis (IN); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Community Health Network is seeking a Director of Clinical Delivery for IHCI based in Indianapolis. You will provide strategic and operational leadership for clinical care management services, overseeing nursing, social work, medical assistants, and care management teams across multiple markets.

The role drives population health initiatives, value-based care performance, clinical quality outcomes, patient and provider satisfaction, and operational excellence.

Qualifications

• Bachelor’s degree in Nursing or Social Work or related field required.
• Five or more years of clinical staff management in population health or managed care, or hospital case management.
• Five or more years of operational management in a clinical setting.
• Indiana RN license if nurse, with NLC eligibility.
• Strong communication and relationship-building skills.
• Willingness to travel between central and southern Indiana markets.

Responsibilities

• Lead day-to-day and strategic clinical operations for care management programs.
• Oversee RNs, Social Workers, Medical Assistants, and care management staff.
• Drive population health and value-based care initiatives.
• Collaborate with physicians, health systems, and executives to improve quality and financial performance.
• Monitor program outcomes and identify opportunities for improvement.
• Lead change management and clinical transformation initiatives.
• Manage budgets, staffing plans, and operational performance.

Skills

Leadership

Strategic thinking

Communication

Change management

Budgeting

Operations management

Coaching

Mentoring

Team leadership

Population health

Education

Bachelor's Degree in Nursing or Social Work

Master's Degree in Business or Nursing or Social Work

CCM/ACM certification

Job description

7300 Shadeland Ave
Indianapolis , IN 46256
United States

Shift

Day Job

Hours

Monday - Friday
8:00 am - 5:00 pm
hours may vary depending on business needs

Join IHCI

The Innovative Healthcare Collaborative of Indiana, (IHCI), is a joint venture between Community Health Network and Deaconess Health system. Its goal is to support our sponsors and partners in their strategic evolution to positively impact and improve the healthcare delivery system.

Make a Difference

The Director of Clinical Delivery for IHCI provides strategic and operational leadership for clinical care management services, overseeing nursing, social work, medical assistant, and care management teams. This role is responsible for driving population health initiatives, value-based care performance, clinical quality outcomes, patient and provider satisfaction, and operational excellence across multiple markets.

The Director will lead clinical transformation initiatives, oversee transitions of care and post-acute programs, and collaborate with healthcare partners to support successful value-based care strategies and sustainable clinical operations.

What You’ll Do

• Lead day-to-day and strategic clinical operations for care management programs.
  
• Oversee multidisciplinary teams, including RNs, Social Workers, Medical Assistants, and care management staff.
  
• Drive population health, value-based care, transitions of care, and post-acute care initiatives.
  
• Partners with physicians, health systems, and executive leaders to improve quality, patient experience, and financial performance.
  
• Monitor program outcomes and utilize data to identify opportunities for improvement.
  
• Lead change management efforts and support clinical transformation initiatives.
  
• Manage budgets, staffing plans, and operational performance.

Exceptional Skills and Qualifications

• Bachelor’s Degree in Nursing, Social Work or other related discipline is required.
  
• Master’s Degree in Business, Nursing, Social Work, or other related discipline is preferred.
  
• Certified Case Manager (CCM) or Accredited Case Manager (ACM) or equivalent certification preferred.
  
• If a nurse, licensed as a Registered Nurse (RN) with a valid license to practice in the state of Indiana as listed in the Nurse Licensure Compact (NLC) is required.
  
• Five (5) or more years of clinical staff management experience in population management or managed care/insurance or hospital case management is required.
  
• Five (5) or more years of operational management in a clinical setting is required.
  
• Five (5) or more years of experience leading teams that Support Medicare ACO populations, and organizational effectiveness is preferred.
  
• Strategic thinking and the ability to execute complex initiatives.
  
• Exceptional communication and relationship-building skills.
  
• A passion for coaching, mentoring, and developing talent.
  
• Strong financial and operational management capabilities.
  
• The ability to navigate ambiguity and lead transformational changes.
  
• A collaborative, servant-leadership approach that inspires trust, accountability, and engagement.
  
• Remote work with occasional in person meetings per year. Prefer candidate living within central or southern Indiana. Candidate must be willing to travel between central and southern Indiana markets.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Community Physician Network Indianapolis Northside

Community Physician Network Indianapolis Eastside

Community Physician Network Indianapolis Eastside