Director, Client Success & Strategic Growth (Remote-First)

Foundant; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible PTO

Tuition reimbursement

Wellness programs

Internal mobility

Job summary

Foundant is seeking a senior Client Success leader to guide a team responsible for enterprise accounts and renewals across a remote-first setup. You will design scalable success frameworks for SmartSimple portfolios, escalate complex issues, and nurture trusted advisor relationships with senior stakeholders to drive adoption and outcomes.

You will partner with Product, Engineering, Sales, and Account Management to turn client feedback into roadmap input, while monitoring retention, health

Qualifications

• 8+ years of experience in Client Success, Account Management, or related field.
• 3+ years leading teams that manage enterprise accounts.
• Experience with platform/SaaS client success and expansion.
• Experience collaborating with third-party implementation or delivery partners.
• Proficiency with success metrics and reporting tools (health scoring, retention analytics, CRM/CS).
• Experience in SaaS or enterprise technology environments.
• Philanthropic sector experience preferred; US work eligibility required.

Responsibilities

• Lead, mentor, and grow a team of Client Success Managers.
• Design scalable success frameworks for SmartSimple client portfolio.
• Serve as primary escalation point for SmartSimple accounts.
• Build trusted-advisor relationships with senior client stakeholders.
• Collaborate with implementation partners for seamless client experience.
• Identify expansion opportunities and coordinate with Professional Services.

Skills

Client Success

Team leadership

SaaS

Account management

Stakeholder management

CRM analytics

Tools

CRM platforms

Job description

Foundant is seeking a senior Client Success leader to guide a team responsible for enterprise accounts and renewals across a remote-first setup. You will design scalable success frameworks for SmartSimple portfolios, escalate complex issues, and nurture trusted advisor relationships with senior stakeholders to drive adoption and outcomes.

You will partner with Product, Engineering, Sales, and Account Management to turn client feedback into roadmap input, while monitoring retention, health