Director, Client Success - Lead CX & Retention Growth

Priority Technology Holdings, Inc.; Alpharetta (GA); Hybrid; USD 125,000 - 150,000; Full time

Benefits offered by this job

ESPP

HSA/FSA options

Medical/dental/vision coverage

Lyra Health mental health support

Carrot family benefits

Job summary

Priority Commerce in Alpharetta, GA seeks a hands-on Director of Client Success to grow the onboarding and customer-success capability. You will lead CSMs and Onboarding Specialists, drive retention and adoption, and partner with Sales to surface expansion opportunities.

The role requires strong coaching, strategic account management, and a passion for developing people across enterprise client relationships. Hybrid in-office schedule at Prisma/Alpharetta HQ.

Qualifications

• 5+ years in Customer Success, Account Management, or related client-facing roles.
• 3+ years leading teams.
• Proven record of coaching and improving performance of CSMs/onboarding teams.
• Experience in multifamily PropTech, rent payments, or related enterprise tech.
• Strong analytical, communication, and escalation-management skills.

Responsibilities

• Lead, coach, and develop CSMs and Onboarding Specialists through regular one-on-ones and reviews.
• Own portfolio performance across GRR/NRR, product adoption, and client satisfaction.
• Oversee onboarding quality, time-to-value, and smooth handoffs to account management.
• Use KPIs and CRM data to identify gaps, improve productivity, and report progress.

Skills

Customer Success

Account Management

Team Leadership

Relationship Management

Analytical Skills

Tools

HubSpot

CRM Software

Job description

Priority Commerce in Alpharetta, GA seeks a hands-on Director of Client Success to grow the onboarding and customer-success capability. You will lead CSMs and Onboarding Specialists, drive retention and adoption, and partner with Sales to surface expansion opportunities.

The role requires strong coaching, strategic account management, and a passion for developing people across enterprise client relationships. Hybrid in-office schedule at Prisma/Alpharetta HQ.