Director, Client Success - Hybrid Leader for Enterprise

Priority Technology Holdings, Llc; Alpharetta (GA); Hybrid; USD 125,000 - 150,000; Full time

Benefits offered by this job

Employee Stock Purchase Program (ESPP)

HSA and FSA options

Medical, dental, and vision coverage

Gym membership reimbursement

Lyra Health mental health support

Job summary

Priority Commerce is seeking a hands-on Director of Client Success to lead the Customer Success Managers and Onboarding team. This leader is accountable for client retention, product adoption, effective onboarding, and consistent execution across the customer lifecycle.

The role requires 5+ years in Customer Success with 3+ years leading teams, experience in multifamily PropTech or rent payments, and strong analytics.

Qualifications

• 5+ years in Customer Success, Account Management, or related client-facing roles
• 3+ years leading teams
• Experience in multifamily PropTech or rent payments
• Proven ownership of customer retention and adoption
• Strong analytical, communication, and escalation-management skills

Responsibilities

• Lead, coach, and develop CSMs and Onboarding Specialists
• Own portfolio performance across retention and revenue
• Oversee onboarding quality and time-to-value
• Partner with Sales to surface expansion opportunities
• Provide leadership reporting on retention risks and onboarding progress
• Collaborate with Sales, Product, Support, and Operations to resolve issues

Skills

People development

Analytical skills

Communication

Escalation management

CRM proficiency

Tools

HubSpot

CRM

Job description

Priority Commerce is seeking a hands-on Director of Client Success to lead the Customer Success Managers and Onboarding team. This leader is accountable for client retention, product adoption, effective onboarding, and consistent execution across the customer lifecycle.

The role requires 5+ years in Customer Success with 3+ years leading teams, experience in multifamily PropTech or rent payments, and strong analytics.