Director, Client Leadership - Omni-Channel Growth (Hybrid)

Publicis Commerce; Chicago (IL); Hybrid; USD 121,000 - 174,000; Full time

Benefits offered by this job

Paid family care

Adoption assistance

Pet adoption support

Wellness benefits

Tuition assistance

Flexible time off

Job summary

Publicis Commerce is seeking a proven Director, Client Leadership to oversee integrated omni-commerce campaigns for a CPG client. The role requires deep knowledge of brand, shopper marketing, and retail media, plus strong client management and growth-driving capabilities.

Candidates must reside within commutable distance of Chicago for a hybrid schedule. The position leads a team of account managers, manages budgets and P&Ls, and drives strategic plans with senior client relationships while

Qualifications

• Bachelor’s degree in advertising, marketing, business, or related field.
• Minimum 8 years experience in the CPG industry with Tier 1 manufacturers’ Marketing background and/or Shopper Marketing agency experience.
• CPG food experience preferred.
• Strong business acumen.
• Proven team leader with experience managing teams of 2 or more individuals.

Responsibilities

• Lead client relationships between clients and Mars United Commerce; forge and maintain trust-based relationships with mid-senior clients to secure long-term partnerships.
• Build and deliver annual scopes of work for assigned brands and oversee the completion of contracted deliverables.
• Oversee the development and implementation of strategic omnichannel marketing plans, including brand, consumer promotions, shopper marketing, and retail media.
• Lead and mentor a team of account managers/account executives, fostering a collaborative, high-performance culture.
• Ensure work is delivered on time, within budget, and to the highest quality standards.
• With VP, responsible for assigned P&Ls, forecasts, and overall client financial performance, ensuring profitability and efficiency via ownership of monthly, quarterly, and annual reconciliation and vendor management for assigned brands.
• Expand assigned business by identifying incremental business opportunities, contributing to the company’s overall growth and success.
• Stay abreast of industry trends, consumer behavior, and the competitive landscape to inform strategic decisions.

Skills

Analytical rigor

Strategic thinking

Team leadership

Client relationship management

Presentation skills

Communication

Decision making

Attention to detail

Education

Bachelor’s degree in advertising, marketing, business, or related field

8+ years experience in the CPG industry with Tier 1 manufacturers’ marketing background and/or shopper marketing agency experience

CPG food experience preferred

Job description

Publicis Commerce is seeking a proven Director, Client Leadership to oversee integrated omni-commerce campaigns for a CPG client. The role requires deep knowledge of brand, shopper marketing, and retail media, plus strong client management and growth-driving capabilities.

Candidates must reside within commutable distance of Chicago for a hybrid schedule. The position leads a team of account managers, manages budgets and P&Ls, and drives strategic plans with senior client relationships while