Director, Client Insights & Strategy (Hybrid)

Kantar; Atlanta (GA); Hybrid; USD 97,000 - 119,000; Full time

Benefits offered by this job

Health insurance

401k with match

Unlimited PTO

Job summary

Kantar is seeking a Director, Client Service in Atlanta for a hybrid role. The position focuses on translating insights into business actions, managing custom research projects, and guiding stakeholders through design to reporting.

The candidate should have 5–7 years of market/ CX research experience, strong survey design skills, and exceptional communication. This onsite role supports an important telco client in Atlanta, with hybrid work expectations.

Qualifications

• 5 to 7 years of experience in market research, customer insights, CX research, or a related field.
• Experience managing research projects from design through reporting.
• Strong survey design experience.
• Excellent communication and presentation skills.
• Strong organizational skills with the ability to independently manage multiple projects.
• Ability to synthesize data into clear, actionable recommendations for business stakeholders.

Responsibilities

• A client-facing research and insights consultant role.
• Embedded closely with stakeholders.
• Own custom research projects from intake through recommendation.
• Manage stakeholder relationships directly and provide consultative guidance.
• Operate in a fast-paced, highly visible environment.
• Be physically present with the client, build relationships, and drive action from insights.

Skills

Market research

Stakeholder management

Survey design

Communication skills

Project management

Presentations

Tools

Dashboard tools

Job description

Kantar is seeking a Director, Client Service in Atlanta for a hybrid role. The position focuses on translating insights into business actions, managing custom research projects, and guiding stakeholders through design to reporting.

The candidate should have 5–7 years of market/ CX research experience, strong survey design skills, and exceptional communication. This onsite role supports an important telco client in Atlanta, with hybrid work expectations.