Director, Client Service

Kantar Group; Atlanta (GA); On-site; USD 97,000 - 119,000; Full time

Benefits offered by this job

Medical plans

Health Savings Account/FSA

Dental, Vision

Wellness Program

401k with match

Tuition Reimbursement

Commuter benefits

Unlimited PTO

Job summary

Kantar Group is seeking a Director, Client Service in a hybrid role based in Atlanta, GA or remotely from Dallas, TX. The role focuses on turning research into actionable business outcomes, managing end-to-end projects, and guiding stakeholders with consultative insights.

The candidate will balance strong research execution with client service, working closely with a telco client and driving recommendations in a fast-paced setting.

Qualifications

• 5–7 years in market research or CX/insights
• Experience managing projects from design through reporting
• Strong survey design experience

Responsibilities

• A client-facing research and insights consultant role
• Embedded closely with stakeholders
• Own custom research projects from intake through recommendation
• Manage stakeholder relationships and provide consultative guidance
• Operate in a fast-paced, highly visible environment
• Be present with the client to build relationships and drive action from insights

Skills

Market research

Stakeholder mgmt

Survey design

Presentation

Tools

Dashboarding

Job description

Director, Client Service

Location: (Hybrid-3 days in office) Atlanta, GA OR (Remote) Dallas, TX

Position Overview

We are seeking a research professional with 5 - 7 years of experience who is passionate about both the science of research and the art of translating insights into business action. This an onsite position who supports an important telco client in Atlanta. The ideal candidate enjoys diagnosing business challenges, designing and executing research, and transforming data into compelling stories that influence decision-making. They are equally comfortable building surveys, managing project timelines, consulting with stakeholders, and presenting actionable recommendations. Previous experience on the supplier/vendor side is preferred, as this role requires balancing strong research execution skills with a consultative, client-service mindset.

Key Responsibilities

• A client-facing research and insights consultant role.
• Embedded closely with stakeholders.
• Responsible for owning custom research projects from intake through recommendation.
• Expected to manage stakeholder relationships directly and provide consultative guidance.
• Operating in a fast-paced, highly visible, "always on" environment.
• Valued not just for research execution, but for being physically present with the client, building relationships, and helping drive action from insights.

Qualifications Required

• 5 to 7 years of experience in market research, customer insights, consumer insights, CX research, or a related field.
• Experience managing research projects from design through reporting.
• Strong survey design experience.
• Excellent communication and presentation skills.
• Strong organizational skills with the ability to independently manage multiple projects.
• Ability to synthesize data into clear, actionable recommendations for business stakeholders.
• Preferred Experience working at a market research supplier, research vendor, or consulting organization.
• Experience supporting customer experience, brand, product, or marketing research.
• Familiarity with dashboarding and self-service reporting solutions.
• Experience working directly with business stakeholders in a consultative capacity.

Kantar Benefits

• We provide a comprehensive, highly competitive benefits package, including Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement
• Commuter benefits
• Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast‑paced, ever shifting world. And because we know people, we like to make sure our own people are being looked after as well.

Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

Salary

The salary range for this role is $97,400 - $119,033 Annual.