Director, Client Implementation - TPA Services

Community Health System; Fresno (CA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Sign-on incentive

Relocation package

Annual incentive program

Tuition reimbursement

403(b) matching

Day 1 vacation accrual

Job summary

Community Medical Centers in Fresno is seeking a Director of Client Implementation - TPA Services to lead and optimize the end-to-end implementation for new clients. You will champion effective communication, drive change, and align operations with client expectations to ensure smooth onboarding and strong retention.

This leadership role requires overseeing multiple concurrent implementations, collaborating with IS, Operations, Sales, and Account Management, and guiding teams through complex

Qualifications

• 5 years of experience in TPA operations, client implementation, or project management.
• Strong presentation and communication skills.
• Experience creating reports and working with documentation.
• Proficiency with Microsoft Excel, PowerPoint, and Office Suite.
• Advanced project management capabilities.
• Experience managing multiple concurrent implementations.
• Ability to oversee at least 5+ client implementations simultaneously.

Responsibilities

• Lead client implementation meetings and ongoing implementation efforts.
• Gather client requirements, including: Benefit plan information, Vendor connections and integrations, Operational workflows.
• Partner closely with Information Systems teams to establish or create data connections and integrations.
• Manage implementation documentation and project requirements.
• Coordinate activities across multiple departments to ensure successful client onboarding.
• Participate in finalist and client presentations as part of the sales process.
• Serve as a client-facing implementation leader throughout implementation projects.

Skills

TPA operations

Client implementation

Project management

Communication skills

Excel

PowerPoint

Documentation

Multi-client management

Education

Bachelor's Degree in Business Administration, Healthcare Management, or related field

Tools

Office Suite

Job description

Community Medical Centers in Fresno is seeking a Director of Client Implementation - TPA Services to lead and optimize the end-to-end implementation for new clients. You will champion effective communication, drive change, and align operations with client expectations to ensure smooth onboarding and strong retention.

This leadership role requires overseeing multiple concurrent implementations, collaborating with IS, Operations, Sales, and Account Management, and guiding teams through complex