Director Client Implementation, TPA Services CCH

Community Health System; Fresno (CA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Sign-on incentive

Relocation package

Annual incentive program

Tuition reimbursement

403(b) matching

Day 1 vacation accrual

Job summary

Community Medical Centers in Fresno is seeking a Director of Client Implementation - TPA Services to lead and optimize the end-to-end implementation for new clients. You will champion effective communication, drive change, and align operations with client expectations to ensure smooth onboarding and strong retention.

This leadership role requires overseeing multiple concurrent implementations, collaborating with IS, Operations, Sales, and Account Management, and guiding teams through complex

Qualifications

• 5 years of experience in TPA operations, client implementation, or project management.
• Strong presentation and communication skills.
• Experience creating reports and working with documentation.
• Proficiency with Microsoft Excel, PowerPoint, and Office Suite.
• Advanced project management capabilities.
• Experience managing multiple concurrent implementations.
• Ability to oversee at least 5+ client implementations simultaneously.

Responsibilities

• Lead client implementation meetings and ongoing implementation efforts.
• Gather client requirements, including: Benefit plan information, Vendor connections and integrations, Operational workflows.
• Partner closely with Information Systems teams to establish or create data connections and integrations.
• Manage implementation documentation and project requirements.
• Coordinate activities across multiple departments to ensure successful client onboarding.
• Participate in finalist and client presentations as part of the sales process.
• Serve as a client-facing implementation leader throughout implementation projects.

Skills

TPA operations

Client implementation

Project management

Communication skills

Excel

PowerPoint

Documentation

Multi-client management

Education

Bachelor's Degree in Business Administration, Healthcare Management, or related field

Tools

Office Suite

Job description

Overview

Opportunities for you!

• Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek

• We’re excited to offer a progressive sign-on incentive and comprehensive relocation package

• Eligible for annual incentive program

• Community University leadership training courses

• Tuition reimbursement, education programs and scholarships

• Vacation time accrues from Day 1 at the maximum allowable accrual rate

• Free money toward retirement with a 403(b) and matching contributions

• Great food options with on-demand ordering

• Free parking and electric charging

Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.

We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.

Responsibilities

As Director of Client Implementation - TPA Services , you’re committed to the positive retention and engagement of your team members. You recognize effective communication as a top priority. You identify as an agent of change, solving organizational challenges through insight and inquiry. Exploring new avenues to help your teams and the organization succeed is central to your work. You’ll stand by decisions in the interest of Community; the popular and the unpopular.

The Director of Client Implementation - TPA Services, is responsible for overseeing and managing the end-to-end implementation of third-party administrative (TPA) services for new clients. This role ensures that all operational, technical, and client service aspects are aligned with organizational standards, deadlines, and client expectations. The director serves as the main point of contact for internal teams and clients during the implementation process.

The Director's day may look like:

• Lead client implementation meetings and ongoing implementation efforts.
• Gather client requirements, including:
  • Benefit plan information
  • Vendor connections and integrations
  • Operational workflows
• Partner closely with Information Systems teams to establish or create data connections and integrations.
• Manage implementation documentation and project requirements.
• Coordinate activities across multiple departments to ensure successful client onboarding.
• Participate in finalist and client presentations as part of the sales process.
• Serve as a client-facing implementation leader throughout implementation projects.

The Director will work closely with:

• Account Management
• Operations
• Information Systems (IS)
• Sales teams during client acquisition and finalist presentations

Schedule & Location

• Standard working hours: 8:00 a.m. to 5:00 p.m, Monday - Friday.
• Position is currently based at our Fresno location.

Qualifications

Education

• Bachelor's Degree in Business Administration, Healthcare Management, or a related field required
• Equivalent combination of education and experience may be substituted for the Bachelor’s Degree

Experience

• 5 years of experience in TPA operations, client implementation, or project management required
• Strong presentation and communication skills.
• Experience creating reports and working with documentation.
• Proficiency with Microsoft Excel, PowerPoint, andOffice Suite.
• Advanced project management capabilities.
• Experience managing multiple concurrent implementations.
• Ability to oversee at least 5+ client implementations simultaneously.

Disclaimers

Pay ranges listed are an estimate and subject to change. If any bonuses are noted, they are only applicable to external hires meeting criteria.