Director, Client Implementation — Remote/Hybrid Leader

Communicorp Inc; Columbus (GA); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plans

Annual bonuses

Stock purchase plan

11 paid holidays

PTO up to 20 days

Job summary

Aflac is seeking a senior leader to direct the client implementation team across the US, ensuring successful deployment of life, disability, and absence products. You will drive strategic goals, build strong broker relationships, and collaborate with sales on up-sell opportunities.

responsible for financial targets, process improvements, and fostering a high‑performance team while aligning with company priorities and customer needs.

Qualifications

• Bachelor's Degree in Business Administration or related field.
• 10 years of professional job-related work experience, 5 years management experience.
• Or an equivalent combination of education and experience.
• 5 or more years’ experience in customer implementation, project management in the disability industry (strongly preferred).

Responsibilities

• Directs, leads and mentors the client implementation team providing guidance, support and professional development opportunities.
• Defines strategic goals and objectives aligning with overall business objectives and driving initiatives to achieve them.
• Overall responsibility for cultivating excellent relationships with customers and industry broker partners.
• Establishes credibility as a trusted advisor to our clients, linking their strategic business issues to current and future product offerings.
• Contributes to the growth of the company, working with the executive team to anticipate future demands and priorities.
• Collaborates with sales to identify up-sell/cross-sell opportunities; builds re-enrollment strategies for clients.
• Develops and implements best practices, processes, and tools to streamline the implementation process and enhance efficiency and effectiveness.
• Creates and enforces strategies that will help meet the needs of customers.
• Identifies and analyzes customer preferences to properly direct organizational initiatives.
• Oversees competitor analysis and research to ensure knowledge-based decision making in customer implementation.
• Delivers financial results aligned with agreed upon team/department budgets, revenue and profit targets.
• Supports thinking and direction setting on new product needs, and identification of potential partnerships and process development.
• Drives innovation and continuous improvement within the client implementation function, fostering a culture of creativity, collaboration, and excellence.
• Builds, develops, guides, and nurtures a high-performance, results focused team; Conducts performance evaluations that are timely and constructive

Skills

Leadership

Stakeholder engagement

Communication

Project management

Strategic thinking

Education

Bachelor's Degree Business Administration

Tools

Salesforce CRM

Job description

Aflac is seeking a senior leader to direct the client implementation team across the US, ensuring successful deployment of life, disability, and absence products. You will drive strategic goals, build strong broker relationships, and collaborate with sales on up-sell opportunities.

responsible for financial targets, process improvements, and fostering a high‑performance team while aligning with company priorities and customer needs.