Client Implementation Leader (Hybrid/Remote)

AFLAC, INCORPORATED.; Shelton, Northern (CT, KY); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Annual bonuses

Stock purchase program

11 paid holidays

Up to 20 days PTO

Job summary

Aflac, Inc. is seeking an experienced leader to head client implementation and total rewards initiatives. The role focuses on delivering strategic client outcomes, managing multi‑discipline teams, and aligning with senior leadership on program delivery and growth.

Candidates should have a strong track record in life and disability products, executive engagement, and cross‑functional collaboration, with a hybrid or remote work setup available across the United States.

Qualifications

• Bachelor's degree in business administration or related field.
• Minimum 10 years of professional experience with at least 5 years in management.
• Experience in Life, Disability, and Absence management products.
• Strong leadership, communication, and stakeholder management skills.

Responsibilities

• Directs, leads and mentors the client implementation team providing guidance, support and professional development opportunities.
• Defines strategic goals and objectives aligning with overall business objectives and driving initiatives to achieve them.
• Overall responsibility for cultivating excellent relationships with customers and industry broker partners.
• Establishes credibility as a trusted advisor to our clients, linking their strategic business issues to current and future product offerings.
• Collaborates with sales to identify up-sell/cross-sell opportunities; builds re-enrollment strategies for clients.
• Develops best practices and processes to streamline the implementation and enhance efficiency.

Skills

Leadership

Stakeholder engagement

Communication

Presentation

Negotiation

Customer relationship management

Team collaboration

Strategic thinking

Salesforce CRM

Education

Bachelor's Degree Business Administration or related field

10 years of professional job-related work experience, 5 years management experience

Tools

Salesforce CRM

Job description

Aflac, Inc. is seeking an experienced leader to head client implementation and total rewards initiatives. The role focuses on delivering strategic client outcomes, managing multi‑discipline teams, and aligning with senior leadership on program delivery and growth.

Candidates should have a strong track record in life and disability products, executive engagement, and cross‑functional collaboration, with a hybrid or remote work setup available across the United States.