Director, Client Growth & Strategy

Forward Solutions LLC; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

401K

Paid time off (PTO)

Flexible working program

Medical/dental/vision/life insurance

Job summary

Forward Solutions LLC is seeking a Director of Client Strategy & Growth to lead the client-facing marketing organization, including Account Managers and Divisional Marketing Managers. You will develop strategic marketing plans, drive client satisfaction, and build scalable processes that support growth across marketing services.

You will act as a trusted advisor to internal stakeholders and clients while developing a high-performing team capable of delivering measurable business results.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.

Responsibilities

• Lead, coach, develop, and retain a high-performing team of Marketing Managers and Account Managers.
• Establish and oversee standards, methodologies, and best practices for strategic marketing planning, account management, client engagement, and service delivery.
• Serve as a strategic advisor to division leadership, manufacturers, and clients to align marketing strategies with growth.
• Partner with Business Development to expand opportunities within existing manufacturer relationships and key client accounts.
• Drive client retention, satisfaction, and long-term account growth through proactive relationship management.
• Oversee account profitability, including scopes of work, pricing, resource allocation, and engagement performance.
• Collaborate with Creative, Digital Marketing, and Marketing Operations teams to ensure effective execution and measurement.
• Build relationships with division presidents and client leadership influencing strategic business decisions.
• Support annual planning, budgeting, forecasting, and organizational growth initiatives.

Skills

Strategic marketing

Leadership

Stakeholder management

Growth strategies

Client relationship management

Financial acumen

Communication

Project management

Change management

Analytical thinking

CRM proficiency

Education

Bachelor's degree in Marketing/Business Administration or related field

MBA preferred

Tools

CRM platforms (e.g., Salesforce)

Job description

Forward Solutions LLC is seeking a Director of Client Strategy & Growth to lead the client-facing marketing organization, including Account Managers and Divisional Marketing Managers. You will develop strategic marketing plans, drive client satisfaction, and build scalable processes that support growth across marketing services.

You will act as a trusted advisor to internal stakeholders and clients while developing a high-performing team capable of delivering measurable business results.