Director, Client Engagement — Maternity Coverage

David Yurman Enterprises, LLC; New York (NY); On-site; USD 117,000 - 138,000; Full time

Job summary

David Yurman Enterprises, LLC is seeking a Director of Client Engagement to cover maternity leave. You will lead clienteling programs, drive loyalty initiatives, and align with Retail, Marketing, and IT teams to ensure continued client relationships and sales enablement during the coverage period.

The role requires 6+ years in CRM/Client Engagement, strong leadership, and luxury retail experience. You will oversee measurement frameworks, appointment booking enhancements, and an activation

Qualifications

• Minimum of 6+ years of experience in CRM, Client Engagement, Loyalty, Direct Marketing, or related discipline.
• 3+ years of leadership experience, including managing a team.
• Retail experience; luxury retail experience strongly preferred.

Responsibilities

• Lead execution of Client Engagement strategies across segments, product categories, and channels.
• Oversee clienteling tools, adoption, and CRM enhancements with cross‑functional partners.
• Manage an analytics program to measure engagement, retention, and ROI.
• Ensure smooth transitions and documentation for the maternity leave coverage period.

Skills

CRM

Client Engagement

Loyalty Programs

Direct Marketing

Leadership

Education

Bachelor’s degree

Tools

Excel

Tableau

SQL

Job description

David Yurman Enterprises, LLC is seeking a Director of Client Engagement to cover maternity leave. You will lead clienteling programs, drive loyalty initiatives, and align with Retail, Marketing, and IT teams to ensure continued client relationships and sales enablement during the coverage period.

The role requires 6+ years in CRM/Client Engagement, strong leadership, and luxury retail experience. You will oversee measurement frameworks, appointment booking enhancements, and an activation