Director - Client and Account Management (MSP/VMS)

Cynet Systems; United States; On-site; USD 225,000 - 275,000; Full time

Job summary

A leading workforce solutions company in the United States is seeking a Director of Client and Account Management to lead a talented team in the MSP/VMS sector. The ideal candidate will oversee a portfolio of accounts, ensuring healthy P&L and customer satisfaction, while coaching and mentoring team members. The position requires strong communication skills, adaptability, and a track record in sales success. This is a full-time role offering competitive compensation with significant growth opportunities.

Qualifications

• Experience managing a team of 100 or more members.
• Experience in staffing, recruiting, or MSP/VMS industry preferred.
• Strong interpersonal skills and a professional demeanor.

Responsibilities

• Lead a team responsible for client relationships and P&L management.
• Formulate strategies to achieve team targets.
• Coach and mentor team members in client engagement.

Skills

Sales success

Customer service

Communication skills

Team management

Adaptability

Education

Bachelor's degree or equivalency

Job description

Director - Client and Account Management (MSP/VMS)

5 days ago Be among the first 25 applicants

Join an award‑winning and talented organization that delivers world‑class staffing and workforce solutions. Working within a vibrant and passionate team of recruitment and sales professionals you will bring your energy and enthusiasm to help grow the firm by leading a team responsible for growing local and regional key accounts in the MSP/VMS space.

About the Role

The Director Client and Account Management is a strategic P&L position, with the primary goal of leading a team responsible for growing and managing a portfolio of accounts in mostly MSP/VMS and direct client settings.

What will you be doing day to day?

• Lead by example, build strong client relationships and be responsible for managing a healthy P&L
• Handle a team of Recruiters, Team Leads, Recruitment and Account Managers
• Formulate strategy on trying new creative ways to achieve team targets
• Maintain a healthy individual and team book of business and monitor the performance of each team member
• Coach & Mentor team members on how to engage with clients, get updates and heads up on job orders
• Review submissions for quality and rate/margin adherence.
• Maintain a healthy P&L by processing quality submittals and making placements
• Monitor customer satisfaction regularly through quality metrics and client scorecards
• Keep track of internal scorecard and recruitment metrics for the recruitment team
• Travel to client sites and attend networking and industry.
• Be the overall point of escalation for all current clients and candidate issues
• Ensure team compliance as per client standards.
• Work with senior management in new initiatives, and programs to fuel growth
• Perform other duties and responsibilities as assigned

Your Experience

• Bachelor's degree or equivalency in work experience or education
• Technical and Professional sales, staffing, recruiting, or related experience in MSP/VMS space preferred
• Experience managing and leading a team of 100 Team members or more
• Enthusiastic, goal-oriented, organized, dedicated, focused, and driven individual
• Track record of hard work, sales success, and strong customer service experience
• Proven, strong phone, written, and verbal communication skills
• Self-driven and enthusiastic while demonstrating a professional demeanor and possessing strong interpersonal skills
• Must be organized, detail-oriented, highly responsive and customer focused
• Adaptability to demanding business environment with changing business priorities and ability to perform outstanding work under compressed time pressures

About Cynet Systems

Headquartered in the Washington, D.C. metro area, Cynet Systems is an award‑winning and one of the fastest growing workforce solutions companies that help our clients realize their talent potential through custom staffing & recruiting solutions. Since its humble inception in 2010, Cynet has had a presence in all 50 States and over 2000 people strong spread across the US. For more information, please visit our website, www.cynetsystems.com

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development and Sales

Industries

Staffing and Recruiting

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