Director, Claims Strategy & Execution — Lead Transformation

CNA Insurance; Chicago (IL); Hybrid; USD 97,000 - 189,000; Full time

Benefits offered by this job

Flexible hybrid work

Job summary

CNA Insurance seeks a Consulting Director to lead Claims Strategy and Execution across Professional Services and Healthcare segments. This role requires strategic oversight, cross-functional collaboration, and strong project management to drive claims initiatives and continuous improvements.

The ideal candidate has senior claims experience, excels at communication, and can steer complex programs in a fast-paced environment. Hybrid schedule and multiple CNA office locations are available.

Qualifications

• Bachelor's degree; Master's preferred; 10+ years of related work experience.
• Experience in Property & Casualty Insurance strongly preferred.
• Strong project management and cross-functional influencing abilities.

Responsibilities

• Collaborates with senior leadership to develop and implement claims strategies.
• Acts as claims technical expert to diagnose and drive improvements across LOB.
• Provides technical claims support to mobilize quick wins and strategic initiatives.
• Drives policy and process improvements with measurable results.
• Manages cross-functional implementation and staff development materials.
• Communicates plans within Claims and key business partners.

Skills

Insurance knowledge

Project management

Cross-functional collaboration

Communication

Analytical skills

Data reporting (MS Excel)

Education

Bachelor's Degree

Master's degree preferred

10+ years experience

Tools

MS Office Suite

Data reporting tools

Excel

Job description

CNA Insurance seeks a Consulting Director to lead Claims Strategy and Execution across Professional Services and Healthcare segments. This role requires strategic oversight, cross-functional collaboration, and strong project management to drive claims initiatives and continuous improvements.

The ideal candidate has senior claims experience, excels at communication, and can steer complex programs in a fast-paced environment. Hybrid schedule and multiple CNA office locations are available.