Director, Claims Strategy & Performance

Uber; New York (NY); Sur place; USD 225 000 - 250 000; Plein temps

Avantages offerts par ce poste

Bonus program

Equity award

401(k) plan

Résumé du poste

Uber is seeking a Director of Claims Strategy & Management in the United States to define the company’s claims handling philosophy and standards for its U.S. auto program.

You will partner with carriers, TPAs, and internal teams to drive adoption and reduce total cost of risk. The role sits at the intersection of strategy, analytics, and carrier performance, requiring strong cross-functional influence and the ability to present complex claims issues to senior stakeholders.

Qualifications

• 10+ years of claims or insurance experience across areas such as commercial auto, general liability, claims operations, analytics, or claims oversight.
• 5+ years of experience managing and leading teams.

Responsabilités

• Develop and implement claims strategies, processes, and handling standards, evolving them based on results, emerging risks, and industry developments.
• Lead a team providing oversight and strategic guidance on high-severity and complex claims, using file-level insights to inform broader claims strategy.
• Use technology, data, and new claims-management approaches to improve outcomes, consistency, and efficiency.
• Build strong relationships with carrier and TPA claims leadership and drive improvements in claims practices, operating models, and execution to reduce Uber’s total cost of risk.
• Establish performance measures, identify gaps in execution against Uber’s claims standards, and drive corrective actions.
• Oversee compliance with claims-related contractual requirements and evaluate whether carrier and TPA staffing, expertise, and operating models support Uber’s standards.
• Use claims data and file-level insights to identify trends, root causes, and opportunities, partnering across Risk Management, Actuarial, Legal, Safety, Product, and Public Policy to inform claims strategy, insurance program design, and business decisions.
• Build relationships with senior claims leaders and industry experts, bringing emerging claims, litigation, technology, and industry developments into Uber’s claims strategy.
• Develop and communicate data-driven perspectives on claims performance, emerging trends, and financial implications to senior internal and external stakeholders.

Connaissances

Claims strategy

Leadership

Data analytics

Stakeholder management

Cross-functional collaboration

Description du poste

Uber is seeking a Director of Claims Strategy & Management in the United States to define the company’s claims handling philosophy and standards for its U.S. auto program.

You will partner with carriers, TPAs, and internal teams to drive adoption and reduce total cost of risk. The role sits at the intersection of strategy, analytics, and carrier performance, requiring strong cross-functional influence and the ability to present complex claims issues to senior stakeholders.