Hybrid Claims Advocate: 24/7 Insurance Liaison

Uber Technologies Inc.; Phoenix (AZ); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Bonus program

401(k) plan

Equity award

Benefits

Job summary

Uber Technologies Inc. in the United States is seeking a Claims Advocate to manage auto-incident claims in the U.S. and Canada, acting as the liaison between Uber's insurance partners and stakeholders.

You will guide users through the claims process and handle phone and chat correspondence to support those affected by crashes. The role requires empathy, strong communication, critical thinking, and knowledge of Uber's insurance policies.

Qualifications

• High School Diploma or equivalent.
• 2+ years in a high-volume customer-facing environment.
• Experience handling sensitive or high-stress situations with quality service.
• Willingness to work holidays, evenings, weekends.

Responsibilities

• Real-Time Support: primary contact for users via calls to engage with those involved in auto crashes.
• Customer Advocacy: educate parties on the claims process and what to expect.
• Claims Management: assess exposures and submit loss reports to insurers.
• Efficiency & Accuracy: use internal tools to access and submit claim information.

Skills

Empathy

Communication skills

High-volume support

Critical thinking

Flexible schedule

Education

High School Diploma or equivalent

Tools

Google Workspace

JIRA

Mac familiarity

Job description

Uber Technologies Inc. in the United States is seeking a Claims Advocate to manage auto-incident claims in the U.S. and Canada, acting as the liaison between Uber's insurance partners and stakeholders.

You will guide users through the claims process and handle phone and chat correspondence to support those affected by crashes. The role requires empathy, strong communication, critical thinking, and knowledge of Uber's insurance policies.