Auto Claims Advocate — 24/7 Support & Resolution

Uber; Phoenix (AZ); Híbrido; USD 45.000 - 50.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k) plan

Bonus program

Equity award

Benefits

Resumo da vaga

Uber is hiring a Claims Advocate in Phoenix to manage claims related to incidents in the U.S. and Canada. You will liaise with insurance partners and stakeholders, educate users on the claims process, and support them through the resolution. This hybrid role requires 60% on-site attendance at the Phoenix office.

Strong communication, empathy, and knowledge of Uber’s insurance policies are essential for efficient claims handling and customer care in a fast-paced environment.

Qualificações

• High School Diploma or equivalent.
• 2+ years in a high-volume, customer-facing role.
• Experience handling complex or sensitive issues with care.
• Willingness to work holidays, evenings, overnight and weekends.

Responsabilidades

• Real-Time Support: Serve as the primary point of contact for users via calls to engage with users involved in an auto crash.
• Customer Advocacy: Educate involved parties on the claims process and guide them through it.
• Claims Management: Assess insurance exposures and determine coverages by investigating and submitting loss reports.
• Efficiency & Accuracy: Use Uber tools to access and submit claim information with clear thinking.

Conhecimentos

Empathy

Communication

De-escalation

Problem solving

Flexibility

Customer care

Formação

High School Diploma or equivalent

Ferramentas

Google Workspace

JIRA

Apple/Mac

Descrição da vaga

Uber is hiring a Claims Advocate in Phoenix to manage claims related to incidents in the U.S. and Canada. You will liaise with insurance partners and stakeholders, educate users on the claims process, and support them through the resolution. This hybrid role requires 60% on-site attendance at the Phoenix office.

Strong communication, empathy, and knowledge of Uber’s insurance policies are essential for efficient claims handling and customer care in a fast-paced environment.