Director, Claims & Loss Prevention — Lead Enterprise Claims

Forward Air Corp.; Chicago (IL); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) with match

Paid time off

Collaborative culture

Job summary

Forward Air Corp. is seeking a Director, Claims to provide strategic leadership across its LTL, brokerage, and multimodal network. You will oversee claims intake, investigation, settlement, and recovery while driving governance, regulatory compliance, and continuous improvement.

This role partners with Operations, Legal, Risk, and Insurance to optimize outcomes. The position emphasizes building a high-performing, customer-focused claims organization with strong analytics, dashboards, and

Qualifications

• Bachelor's degree required in Business, Risk, Transportation, or related field.
• 8+ years of progressive experience in claims, risk management, or transportation operations, including leadership of remote or multi-site teams.
• 5+ years leading remote, multi-site, or geographically dispersed teams.
• Strong knowledge of LTL transportation operations, carrier liability, freight claims management, and claims defense practices.
• Experience supporting multimodal and/or brokerage transportation environments.
• Proven ability to partner with executive leadership, legal, risk management, and insurance stakeholders.

Responsibilities

• Lead end-to-end claims lifecycle across LTL, brokerage, and multimodal operations.
• Establish and maintain claims handling standards, escalation protocols, and documentation requirements.
• Manage claims severity, financial exposure, and total paid claims through governance.
• Ensure compliance with contractual liability obligations, insurance coverage provisions, and regulatory requirements.
• Partner with Legal, Risk Management, and Insurance teams on high-exposure claims and litigation matters.
• Lead, coach, and evaluate a geographically dispersed team of claims professionals.

Skills

Leadership

Claims management

Analytics

Regulatory knowledge

Cross-functional collaboration

Education

Bachelor's degree in Business/related field

Job description

Forward Air Corp. is seeking a Director, Claims to provide strategic leadership across its LTL, brokerage, and multimodal network. You will oversee claims intake, investigation, settlement, and recovery while driving governance, regulatory compliance, and continuous improvement.

This role partners with Operations, Legal, Risk, and Insurance to optimize outcomes. The position emphasizes building a high-performing, customer-focused claims organization with strong analytics, dashboards, and