Director, CIB Technology & Research Strategy

TD; New York (NY); On-site; USD 200,000 - 235,000; Full time

Job summary

TD Bank seeks a senior technology operations leader to drive the CIB Technology operating rhythm, financial discipline and workforce/location strategy. You will partner with senior executives to align investments, manage vendors and oversee risk governance across a global technology organization.

The role requires strong executive presence, strategic thinking and deep knowledge of technology delivery within financial services.

Qualifications

• Significant experience in a senior Business Management, Chief of Staff, Financial Planning & Analysis, Product, Strategy or complex Program Management capacity within a global technology or financial services organization.
• Demonstrated experience supporting senior executives and leadership teams within a large, matrixed organization.
• Strong financial and commercial acumen, with hands-on ownership of budgeting, forecasting, variance management, cost transparency, workforce planning and vendor spend.
• Track record of location / delivery-footprint strategy and workforce optimization that improved cost and capability without disrupting delivery.
• Sound understanding of technology delivery, engineering, product development and the operating needs of a global technology organization.
• Experience with technology operational risk, control governance and risk / finance tooling (e.g., Archer, ServiceNow, Jira or equivalents).
• Proven ability to manage strategic vendors, contracts, renewals and commercial relationships.
• Exceptional written and verbal communication skills, with the ability to create clear executive-level presentations, briefings and recommendations.
• Strong executive presence, judgement and influencing skills, with the confidence to constructively challenge and drive alignment across senior stakeholders.
• Ability to synthesize complex information, establish structure in ambiguous situations and translate strategic priorities into coordinated execution.
• Experience leading and developing a Business Management team or comparable multidisciplinary function.
• Financial Services, Capital Markets, Investment Banking or Corporate Banking experience is an asset.

Responsibilities

• Lead operating rhythm with leadership forums and quarterly business reviews.
• Coordinate executive priorities, decisions and actions, ensuring clear ownership, timely follow-through and visibility of key outcomes.
• Develop executive scorecards, management information and briefing materials that provide clear insight into organizational performance, priorities, risks and decisions required.
• Continuously improve the CIB Technology operating model, management processes and organizational effectiveness.
• Act as a trusted advisor and connector across Technology, business, Finance, Human Resources, Risk and other partner functions.
• Own the annual budget planning process, quarterly forecasting, monthly actuals review and variance analysis for CIB Technology.
• Provide transparent financial reporting and decision support, including cost transparency across infrastructure, cloud, labor and vendor spend.
• Partner with Finance and technology leaders to align investment, workforce and vendor spending to agreed priorities.
• Lead software and technology investment governance to ensure spend is non-duplicative, cost-effective and aligned to long-term business needs.
• Identify financial pressures and opportunities early, recommend actions, and maintain effective controls and governance across planning, approvals and reporting.
• Lead workforce planning across permanent employees, contractors and strategic partners, including location strategy and resource mix.
• Design and optimize the delivery footprint across locations to balance cost, capability, resilience and client delivery.
• Oversee hiring approvals, open requisition tracking, headcount reporting and workforce forecasts.
• Support organizational design, succession planning, talent reviews, promotion processes and early-talent programs in partnership with Human Resources and leadership.
• Maintain accurate organization structures and provide management insight on workforce trends, capability needs and capacity.
• Lead governance of strategic vendors and consulting partners — contract management, spend oversight, resource utilization, commercial performance and renewals.
• Partner with Procurement, Finance, Legal and technology leaders to manage commercial arrangements and ensure value for money.
• Challenge vendor demand, utilization and delivery models, identifying opportunities to optimize cost, capability and outcomes.
• Maintain forward-looking views of vendor capacity, commitments, renewals and commercial risk.
• Risk governance, reporting and remediation: lead the consolidated view of technology operational risk across CIB Technology — risk posture, key risk indicators, control exceptions, audit findings, remediation plans, dependencies and executive escalations.
• Technology asset and control governance: oversee consistent application ownership, Technology Asset Owner accountabilities, attestations, technology standards, software currency, resilience, vulnerability management and control compliance.
• Third-party and vendor risk: coordinate technology-risk oversight for vendors and strategic partners — risk intake, assessments, control remediation, performance monitoring and escalation of emerging risks.
• Data and process optimization: drive adoption and continuous improvement of centralized TOR tooling and workflows, including integration across OREO, Archer, Jira and ServiceNow, to improve data quality, evidence management, transparency, automation and audit readiness.

Skills

Senior leadership

Finance & budgeting

Vendor management

Strategic planning

Executive collaboration

Risk & governance

Data-driven decisions

Tools

Archer

ServiceNow

Jira

Job description

TD Bank seeks a senior technology operations leader to drive the CIB Technology operating rhythm, financial discipline and workforce/location strategy. You will partner with senior executives to align investments, manage vendors and oversee risk governance across a global technology organization.

The role requires strong executive presence, strategic thinking and deep knowledge of technology delivery within financial services.