Director, Centralized Facilities Programs & PMO

Nordstrom, Inc.; Seattle (WA); On-site; USD 150,000 - 245,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement Plan

Paid Time Off

Life Insurance

Employee Discount

Job summary

Nordstrom, Inc. is seeking a Director of Facilities Centralized Ops & Programs in Seattle. This role owns Soft Services, Utilities, Safety, and Engineering Services programs, driving standardization, performance, and vendor accountability across Nordstrom locations.

You will build a coordinated PMO, partner with Store Facilities, Supply Chain, and Corporate Facilities, and lead cross-functional teams to align priorities and milestones while delivering measurable improvements and cost savings.

Qualifications

• Bachelor's degree in Business, Operations Management, Facilities, Engineering, or related field, or equivalent experience.
• 10+ years of progressive experience in program management, business operations, or PMO leadership in a large, multi-site environment.
• 5+ years of people leadership experience with direct reports.
• Experience owning outsourced service programs (soft services, utilities, engineering services) at scale.
• PMP certification or equivalent preferred.

Responsibilities

• Establish and maintain a coordinated PMO operating model across Facilities program teams.
• Serve as the primary partner for stakeholders to clarify program ownership, prioritization, and delivery timelines.
• Lead business integration, strategy development, and change management for new Facilities initiatives, including AI-enabled tools.
• Build and lead the Facilities Business Operations team with defined roles and accountability.
• Prepare and present program updates and executive materials; communicate with VP/SVP-level stakeholders.

Skills

Program Mgmt

PMO Design

Vendor Mgmt

Financial Acumen

Executive Communication

Change Management

Cross-Functional Partnership

Education

Bachelor's degree or equivalent

PMP Certification

Tools

Microsoft Office

SharePoint

Excel

PowerPoint

Job description

Nordstrom, Inc. is seeking a Director of Facilities Centralized Ops & Programs in Seattle. This role owns Soft Services, Utilities, Safety, and Engineering Services programs, driving standardization, performance, and vendor accountability across Nordstrom locations.

You will build a coordinated PMO, partner with Store Facilities, Supply Chain, and Corporate Facilities, and lead cross-functional teams to align priorities and milestones while delivering measurable improvements and cost savings.