Director, Centralized Facilities Programs & PMO

Nordstrom, Inc.

Seattle (WA)

On-site

USD 150,000 - 245,000

Full time

3 days ago
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Benefits offered by this job

Medical/Vision/Dental
Retirement Plan
Paid Time Off
Life Insurance
Employee Discount

Job summary

Nordstrom, Inc. is seeking a Director of Facilities Centralized Ops & Programs in Seattle. This role owns Soft Services, Utilities, Safety, and Engineering Services programs, driving standardization, performance, and vendor accountability across Nordstrom locations.

You will build a coordinated PMO, partner with Store Facilities, Supply Chain, and Corporate Facilities, and lead cross-functional teams to align priorities and milestones while delivering measurable improvements and cost savings.

Qualifications

  • Bachelor's degree in Business, Operations Management, Facilities, Engineering, or related field, or equivalent experience.
  • 10+ years of progressive experience in program management, business operations, or PMO leadership in a large, multi-site environment.
  • 5+ years of people leadership experience with direct reports.
  • Experience owning outsourced service programs (soft services, utilities, engineering services) at scale.
  • PMP certification or equivalent preferred.

Responsibilities

  • Establish and maintain a coordinated PMO operating model across Facilities program teams.
  • Serve as the primary partner for stakeholders to clarify program ownership, prioritization, and delivery timelines.
  • Lead business integration, strategy development, and change management for new Facilities initiatives, including AI-enabled tools.
  • Build and lead the Facilities Business Operations team with defined roles and accountability.
  • Prepare and present program updates and executive materials; communicate with VP/SVP-level stakeholders.

Skills

Program Mgmt
PMO Design
Vendor Mgmt
Financial Acumen
Executive Communication
Change Management
Cross-Functional Partnership

Education

Bachelor's degree or equivalent
PMP Certification

Tools

Microsoft Office
SharePoint
Excel
PowerPoint

Job description

Nordstrom, Inc. is seeking a Director of Facilities Centralized Ops & Programs in Seattle. This role owns Soft Services, Utilities, Safety, and Engineering Services programs, driving standardization, performance, and vendor accountability across Nordstrom locations.

You will build a coordinated PMO, partner with Store Facilities, Supply Chain, and Corporate Facilities, and lead cross-functional teams to align priorities and milestones while delivering measurable improvements and cost savings.

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