Director, CDH Operations & Deployment

White Cap Supply Holdings, LLC.; Atlanta, Northern (GA, KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

White Cap is seeking an enterprise operations leader to design, govern, and improve the Customer Delivery Hub operating model. You will establish scalable standards, deployment playbooks, readiness requirements, and field execution plans to support consistent implementation across markets.

In this role, you will lead readiness reviews, coordinate cross-functional workstreams, and provide go/no-go decisions while driving improvements in service, productivity, and financial outcomes.

Qualifications

• Typically requires BS/BA in a related discipline.
• Generally 9+ years of experience in a related field, including several years in a management/supervisory capacity.

Responsibilities

• Develops and governs the enterprise CDH operating model, including standard processes, roles, responsibilities, operating rhythms, controls, standard operating procedures, and deployment playbooks.
• Establishes network-wide deployment methods, readiness standards, tollgates, acceptance criteria, and governance requirements.
• Leads end-to-end operational deployment for new CDHs and coordinates cross-functional workstreams.
• Directs readiness reviews and provides transparent go or no-go recommendations based on risks, dependencies, acceptance criteria, and business requirements.

Education

BS/BA in related discipline

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Responsible for providing enterprise leadership for the design, deployment, governance, and continuous improvement of White Cap’s Customer Delivery Hub operating model. Establishes scalable operating standards, deployment methodologies, readiness requirements, and field execution plans that support consistent implementation across markets. Partners with field and functional leaders to achieve operational readiness, business adoption, stabilization, and targeted customer service, productivity, safety, growth, and financial outcomes.

If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Major Tasks, Responsibilities and Key Accountabilities

• Develops and governs the enterprise CDH operating model, including standard processes, roles, responsibilities, operating rhythms, controls, standard operating procedures, and deployment playbooks.
• Establishes network-wide deployment methods, readiness standards, tollgates, acceptance criteria, and governance requirements.
• Leads end-to-end operational deployment for new CDHs and coordinates cross-functional workstreams.
• Directs readiness reviews and provides transparent go or no-go recommendations based on risks, dependencies, acceptance criteria, and business requirements.
• Provides visible on-site leadership during activation, go-live, hypercare, and stabilization and relentlessly drives issue resolution and dependable handoff.
• Drives field engagement, training alignment, change adoption, accountability, and ownership of sustained operating performance.
• Analyzes operational performance, customer outcomes, and field feedback and advances improvements in service, productivity, safety, working capital, customer experience, and financial results.
• Integrates lessons learned into enterprise standards, tools, sequencing, and playbooks to increase deployment speed, consistency, and quality.
• Performs other duties as assigned.

Nature and Scope

• Problems are typically defined by higher level leadership. Problems are difficult. Solutions require analysis and investigation.
• Decides how to achieve planned results within an organization's plans, policies, and guidelines. May set or change plans/goals within respective department or area.
• May manage department via multiple layers of managers OR directly supervise a staff of professional individual contributors at the senior or technical advisor level.

Work Environment

• Comfortable office environment with occasional exposure to operational sites (e.g., warehouse, distribution, and manufacturing facilities).
• Frequent periods are spent standing or sitting in the same location with some opportunity to move about. Occasionally there may be a requirement to stoop or lift light material or equipment (typically less than 8 pounds).
• Travel requirement of approximately 50–75% for site assessments, team meetings, and project implementation.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 9+ years of experience in a related field, including several years in a management/supervisory capacity.

Preferred Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Industrial Engineering, Operations Management, Business, or a related discipline and generally 10 or more years of progressive related experience.
• Maintains Lean, Six Sigma, Project Management, Industrial Engineering, or a related certification.
• Demonstrates experience designing operating models and leading complex multi-functional deployments, facility launches, or network transformations.
• Applies strong operational and financial acumen across labor, fleet, inventory, service, productivity, safety, capital, working capital, and performance management.
• Influences senior leaders and cross-functional partners and drives dependable adoption and accountability in field-based, matrixed environments.
• Uses operational analytics to guide strategic decisions and measurable network improvements.

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affimative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

Functional Area Corporate Operations

Work Type Hybrid