Customer Delivery Hub Assistant Manager

White Cap Supply Holdings, LLC.; Sharon Hill (Delaware County); On-site; USD 90,000 - 120,000; Full time

Job summary

White Cap Supply Holdings, LLC is seeking a Senior Operations Manager for the Customer Delivery Hub (CDH). You will oversee one or more departments, drive facility performance, and ensure adherence to company policies and safety standards.

Lead and mentor a team of associates, coordinate with the CDH Manager, and pursue continuous improvement through lean practices. Occasional overnight travel (5–20%) is required.

Qualifications

• Typically requires BS/BA in a related discipline.
• Generally 5+ years of experience in a related field.
• May require certification. Advanced degree may offset less experience.

Responsibilities

• Manages the operations and personnel activities for one or several department(s) within the Customer Delivery Hub (CDH).
• Manages the assigned area's business plan to achieve facility goals (e.g., production, quality, and safety) and to identify opportunities for continuous improvement within the assigned area.
• Maintains and supports compliance with supply chain and business quality standards, regulations, and established procedures across the facility.
• Manages operational facility level problems, including coaching and disciplining associates and investigating inventory discrepancies and making adjustments as required.
• Supervises associates in assigned areas of responsibility by providing direction, communicating objectives, monitoring performance, and providing feedback.
• Provides support to CDH Manager or other department managers as needed.
• Champions a culture of transparency, service, and continuous improvement in all talent practices. Leads cultural initiatives that promote associate engagement. Mentor and develop a high-performing team across the CDH.

Skills

Team leadership

Operations management

Logistics

Communication

Safety compliance

OSHA/DOT/EHS knowledge

Education

BS/BA in related discipline

Job description

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Responsible for overseeing operations within a specific department or team within a Customer Delivery Hub (CDH). Supports the development and management of CDH associates while ensuring full compliance with company policies and procedures. Provides assistance to the CDH Manager and may take on the responsibilities of the facility manager during the CDH Manager's absence.

Major Tasks, Responsibilities and Key Accountabilities

• Manages the operations and personnel activities for one or several department(s) within the Customer Delivery Hub (CDH).

• Manages the assigned area's business plan to achieve facility goals (e.g., production, quality, and safety) and to identify opportunities for continuous improvement within the assigned area.

• Maintains and supports compliance with supply chain and business quality standards, regulations, and established procedures across the facility.

• Manages operational facility level problems, including coaching and disciplining associates and investigating inventory discrepancies and making adjustments as required.

• Supervises associates in assigned areas of responsibility by providing direction, communicating objectives, monitoring performance, and providing feedback.

• Provides support to CDH Manager or other department managers as needed.

• Champions a culture of transparency, service, and continuous improvement in all talent practices. Leads cultural initiatives that promote associate engagement. Mentor and develop a high-performing team across the CDH.

Nature and Scope

• Experience provides solutions.

• Ensures that work is performed consistently with company policies and procedures.

• Leads a group or team of support, craft, or lower level professional associates.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel 5% to 20% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

• Experience in a management role within an operations/distribution/logistics/retail environment.

• Extensive knowledge of operations or supply chain processes.

• Strong communication, OSHA, DOT, and EHS knowledge.

• Strong organizational and customer service skills.

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.

Functional Area Logistics

Work Type On-Site

Recruiter Arriaga, Melissa

Req ID WCJR-034483

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affimative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.