Catastrophe Claims Operations Director — Desk Leader

Crawford & Company in; Atlanta (GA); On-site; USD 150,000 - 210,000; Full time

Job summary

Crawford & Company is seeking a Director of Catastrophe Operations to lead the DESK, optimizing the catastrophe claims process, training managers, and driving performance across multiple locations. The role requires mastery in residential claims, strong leadership, and an ability to manage budgets and client satisfaction.

The position is an in-office role with travel as needed, based near Crawford's global HQ in Peachtree Corners, GA.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Proven leadership experience in large property claims operation.
• Strong knowledge of insurance coverages and claims processes.

Responsibilities

• Directs catastrophe claims operations across groups/locations.
• Leads staffing, budgeting and planning to optimize desk performance.
• Ensures compliance with licensing and client standards.
• Provides technical expertise to managers and adjusters to improve service quality.

Skills

Leadership

Stakeholder engagement

Communication

Mentoring

Bilingual

Education

Bachelor's degree

Tools

Guidewire

Xactware

Job description

Crawford & Company is seeking a Director of Catastrophe Operations to lead the DESK, optimizing the catastrophe claims process, training managers, and driving performance across multiple locations. The role requires mastery in residential claims, strong leadership, and an ability to manage budgets and client satisfaction.

The position is an in-office role with travel as needed, based near Crawford's global HQ in Peachtree Corners, GA.