Director - Campus Billing and DartCard Services

Dartmouth College

Hanover (NH)

Hybrid

USD 136,000 - 165,000

Full time

14 days+

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Job summary

Dartmouth College seeks a Director of Campus Billing and DartCard Services to lead billing, disbursement, and collection activities for student and non-student accounts. The role oversees loans, DartCard transactions, and cashiering, with emphasis on compliance and customer service across campus.

Reporting to the AVP for Finance and Controller, the director will drive process improvements, strategic collaboration with campus partners, and innovative solutions to support Dartmouth's financial

Qualifications

Requires a Bachelor's degree in business or equivalent.
Minimum of eight years of relevant business or accounting experience in an academic setting, with five years of supervisory experience.
Knowledge of receivables, loans, and student account transactions.
Familiarity with federal student aid and loan program requirements.

Responsibilities

Oversee student and non-student accounts receivable, loan programs, and cashiering.
Ensure billing, disbursement and collection integrity and regulatory compliance.
Lead a team of ~10 staff, including recruiting, training and evaluation.
Collaborate with Financial Aid, Registrars, Student Affairs, Dining, IT to improve service delivery.

Skills

Supervisory experience

Leadership

Financial analysis

Process improvement

Communication skills

Customer service

Policy compliance

Education

Bachelor's degree in business or equivalent

Tools

Ellucian Banner

Job description

Director - Campus Billing and DartCard Services

Position Information

Posting date 02/25/2025

Open Until Filled Yes

Position Number

Position Number 0157301

Position Title

Position Title Director - Campus Billing and DartCard Services

Hiring Range Minimum

Hiring Range Minimum $136,100

Hiring Range Maximum

Hiring Range Maximum $165,000

Union Type

Union Type Not a Union Position

SEIU Level

SEIU Level Not an SEIU Position

FLSA Status

FLSA Status Exempt

Employment Category

Employment Category Regular Full Time

Scheduled Months per Year

Scheduled Months per Year 12

Scheduled Hours per Week

Scheduled Hours per Week 40

Schedule

M-F 8:00AM-5:00PM
Minimum of 3 days per week on site

Location of Position

Remote Work Eligibility? Hybrid

Is this a term position?

Is this a term position? No

If yes, length of term in months.

Is this a grant funded position?

Is this a grant funded position? No

Position Purpose

The Director of Campus Billing and DartCard Services is a key leadership position within the Finance Division. Reporting to the Assistant Vice President for Finance and Controller, this position is responsible for leading the operations related to student and non-student accounts receivable, student and other loan programs, the Dartmouth Card, and cashiering. The Director ensures the accuracy and integrity of Dartmouth’s billing, disbursement and collection systems while providing high level customer service to all constituents. Key responsibilities include the oversight of billing and collecting for tuition and fees and other student, non-student, and Dartmouth Card account activity, disbursing and reconciling loans, managing collection of loans and accounts receivables, and ensuring compliance with applicable federal regulations and filing requirements.

Description

Dartmouth is an exceptional place to work, where our commitment to the well-being of our community is at the forefront of all we do. Under President Sian Leah Beilock’s leadership, we’ve made significant strides in enhancing mental health resources, fostering open dialogue, and driving sustainability initiatives, all while supporting innovation and lifelong connections. Here, you’ll find a collaborative and inclusive environment that values each individual’s contributions, making it easier for you to thrive personally and professionally. Join us in making a meaningful impact within a community that cares deeply about its members.

In the role of Director of Campus Billing and DartCard Services, you will be instrumental in aligning with President Sian Leah Beilock’s mission to foster a transparent and service-oriented financial environment at Dartmouth. By overseeing the integrity of billing systems and ensuring compliance with federal regulations, you will help promote financial transparency and accountability, which are essential for a thriving academic community. Your leadership will also enhance collaboration across departments, facilitating a high level of customer service for both students and non-students. By implementing innovative solutions and improving existing processes, you will contribute to a dynamic campus experience that supports the diverse needs of the Dartmouth community. Join us in this pivotal role and make a significant impact on the financial operations that empower our students and enhance Dartmouth’s mission!

Additional Resources:

Required Qualifications - Education and Yrs Exp

Required Qualifications - Education and Yrs Exp Bachelors or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

Bachelor’s degree in business or the equivalent.
Minimum of eight years of relevant business and/or accounting experience in an academic setting, with five years of supervisory experience.
Relevant experience with current practices and tools regarding receivables and loans
Knowledge of student account related transactions, such as financial aid, admissions and records, and enrollment services.
Knowledge of federal student aid and loan program requirements.
Knowledge of Fair Debt Collections Practices Act and other federal and state collection mandates.
Excellent written and verbal communication skills – able to communicate effectively with senior leadership, students, alumni and parents.
Comprehensive knowledge of integrated business systems. Experience with Ellucian Banner system a plus.
Demonstrated ability to exercise tact and judgement while dealing with a diverse population in a service- oriented office.
Orientation toward process improvement and innovative use of technology to influence service delivery and efficiency.
Strong organizational, technical and interpersonal skills
Strong accounting, financial, and analytical skills.

Preferred Qualifications

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function

Additional Instructions

Establish, implement, maintain and monitor institutional policies and procedures for student receivables, including billing of tuition, room, board, fees and other charges, payment plans, collections, write-offs, refunds and account reconciliation.
Determine and act upon students who must be administratively withdrawn due to non-payment of financial obligations.
Manage all aspects of federal and institutional loan programs including disbursement, billing, collection of past due accounts, accounting and reporting.
Oversee Dartmouth Card activities including billing and transactions processing for Dartmouth meal plans, DASH discretionary accounts, and administrative fees and fines.
Establish and maintain appropriate policies and procedures for cashiering function to ensure the accurate and timely recording of all Dartmouth deposits originating from a variety of internal and external sources.
Work with departments around campus to implement non-student billing and collection activities.

Percentage Of Time

Percentage Of Time 40

Description

Management

Provide leadership and guidance for approximately 10 staff; oversee recruitment, training, supervision and evaluation.
Ensure that all staff have the knowledge and skills to complete job responsibilities accurately, effectively, and in compliance with policy and State and Federal regulations.
Plan, analyze, develop and implement programs, policies and procedures to respond to the varied constituent needs.
Monitor and enforce internal controls to protect institutional assets and ensure accurate financial reporting.
Collaborate with institutional partners, including Financial Aid Offices, Registrars, Student Affairs, Dartmouth Dining, Campus Services, and Information Technology, building strong relationships to develop strategies and lead efforts to improve the student customer service experience.
Assess the success and effectiveness of current practices and services and lead office in effort to continuously improve performance.

Percentage Of Time 35

Description

Technical

Utilize advanced knowledge of Banner Student Information System and e-commerce platforms, such as TouchNet, to manage student account operations and non-student billing and collection.
Oversee system configurations, upgrades and testing to align with institutional goals and regulatory requirements.
Ensure availability of technical support and training for staff.

Percentage Of Time 15

Description

Regulatory Compliance and Tax Reporting

Ensure compliance with federal, state and institutional regulations, including Title IV financial aid disbursements, FERPA , and tax reporting requirements, including annual 1098-T, 1098-E and 1042-S filing requirements.
Perform or oversee processing of tax withholding for Non-Resident Aliens receiving taxable aid
Manage the preparation and submission of required regulatory and audit documentation.

Percentage Of Time 10

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you learn about this employment opportunity?
- Current Dartmouth employee (Please specify full name below)
- Word of mouth
- Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
- jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
- Recruiter (Please specify full name or event below)
- abilityJOBS
- Chronicle of Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed
- Inside Higher Ed
- LinkedIn’s Job Board
- RecruitMilitary
- Dartmouth’s Job Board (searchjobs.dartmouth.edu)
- Other (Please specify below)
If you would like to add more information to your answer, please specify here:
(Open Ended Question)