Director, Business Delivery - Pet

Nationwide Insurance; United States; Remote; USD 110,000 - 212,000; Full time

Job summary

Nationwide Insurance seeks a Director to lead transformation initiatives and oversee project management. This role requires a dynamic leader with proven experience in team management and process improvement, capable of navigating a fast-paced environment. Offers a fully remote working option for suitable candidates.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

401(k) with match

Pension plan

Disability coverage

Qualifications

• 10+ years in business transformation, process modeling, project management.
• 5+ years in people management.
• Strong communication and leadership skills.

Responsibilities

• Lead a team of 6-15 associates.
• Manage large-scale project portfolios.
• Drive business delivery and process improvement initiatives.

Skills

Leadership

Management

Business Process Management

Project Management

Change Management

Education

Undergraduate degree in relevant fields

Graduate studies preferred

Job description

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do, and we’re looking for associates who are passionate about delivering exceptional service.

Position Details:

Internal Comp Grade is H3

This position can be fully remote for the right candidates.

Job Summary:

We are seeking a dynamic and experienced leader to join our team. The ideal candidate will have a proven track record in people, process, and business delivery leadership, with successful team management experience. This role is not suitable for individuals without prior leadership experience.

Key Responsibilities:

1. Lead a team of 6-10 associates.
2. Drive business delivery and process improvement initiatives.
3. Manage large-scale project portfolios, ensuring timely and effective execution.
4. Demonstrate a proactive approach with a strong sense of urgency and initiative.

Qualifications:

1. Proven experience in people leadership and team management.
2. Strong background in business delivery and process leadership.
3. Expertise in process improvement and lean methodologies.
4. Experience managing large-scale project portfolios.
5. Ability to work independently and take initiative.
6. Humble, curious, and eager to learn.
7. Experience in financial services, insurance, or retirement solutions is a plus but not required.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

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Job Description Summary:

Our team is a versatile group working collaboratively to meet customer needs. We value knowledge, strong business acumen, and a collaborative environment. If you thrive in a busy, engaging setting, we want to hear from you!

Additional Role Details:

As a Director, you will lead process modeling, analysis, and design efforts, and contribute to business transformation initiatives. You will oversee activities related to business performance management, organizational design, and risk management, developing transformation plans.

Key Responsibilities:

1. Lead business transformation strategies involving people, processes, and technology.
2. Manage staff consulting on business analysis, needs assessments, and system planning.
3. Lead process management initiatives and communicate with stakeholders.
4. Define performance success criteria and apply measurement tools.
5. Advise on organizational structure, roles, responsibilities, and change management.
6. Oversee training on trends to improve business performance.
7. Evaluate technological developments and recommend system improvements.
8. Develop business cases and identify risks related to operating models.
9. Manage team performance, including hiring, training, and disciplinary actions.

Reporting to the Associate Vice President/Vice President, managing 6-15 team members.

Qualifications:

Education: Undergraduate degree in relevant fields; graduate studies preferred.

Experience: 10+ years in business transformation, process modeling, and project management; 5+ years in people management.

Skills: Expertise in business process management, project management, organizational design, and change management. Strong communication and leadership skills are essential.

Other: Leadership qualities, ability to influence, and experience managing high-impact projects.

Additional Information:

Work conditions include normal office environment with occasional travel. This is an exempt position not eligible for overtime. The application deadline is 07/03/2025, but early applications are encouraged.

Benefits:

Includes medical, dental, vision, life insurance, disability coverage, paid time off, holidays, 401(k) with match, pension plan, and more. For details, click here.

Nationwide is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment and provide equal employment opportunities regardless of protected characteristics.

Note: This position is open across the lower 48 U.S. states. Smoking is prohibited in all enclosed areas per Iowa law. For NY residents, see here.

Agency Note:

We do not accept unsolicited resumes from employment agencies without a signed agreement. Resumes submitted without such an agreement will be deemed unsolicited, and no fee will be paid if the candidate is hired through such a submission.

The salary range is $110,000.00 - $212,000.00, with an expected starting range of $119,000.00 - $179,000.00, depending on various factors.