Director, Business Analysis & Solutions Consulting (Non-IT Specific)

Unitedwaysem; Detroit (MI); Hybrid; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, vision

403(b) retirement plan

PTO 20 days per year

12 paid holidays

Floating holiday

ASPCA pet insurance

DoorDash discount

Job summary

United Way for Southeast Michigan (UWSEM) seeks a Director, Business Analysis & Solutions Consulting to lead business analysis and solution advisory work. You will partner with senior leaders to identify opportunities, design capabilities, and translate needs into actionable technology and process improvements.

You will supervise Analysts and Solution Consultants, facilitate discovery discussions, and develop recommendations that align with organizational goals.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Public Administration, Organizational Development, or related field.
• 7+ years in business analysis, business consulting, process improvement, or related disciplines.
• 3+ years of supervisory/management experience with coaching and workload prioritization.
• Experience leading requirements gathering, process analysis, and solution design across complex initiatives.
• Experience facilitating executive and cross-functional discussions to clarify needs and support decisions.
• Experience partnering with technical teams and stakeholders to evaluate or implement technology-enabled solutions.
• Working knowledge of BA methodologies, data concepts, and change management.

Responsibilities

• Lead Analysts and Solution Consultants, guiding discovery sessions and workshops.
• Translate organizational needs into practical business capabilities and technology solutions.
• Develop recommendations that support informed decision-making and business case development.
• Establish standards, methodologies, and best practices for business analysis and requirements gathering.
• Coach and develop a high-performing analytics team and drive collaboration.
• Act as a bridge between Information Services and Community Impact units.

Skills

Consultative skills

Requirements elicitation

Discovery facilitation

Process analysis

Stakeholder engagement

Executive communication

Project coordination

Coaching & mentorship

Cross-functional collaboration

Change management

Education

Bachelor's degree in Information Systems / Business Administration / Public Administration / Organizational Development

Tools

SDLC knowledge

Data & reporting concepts

Solution advisory experience

Job description

Every day, United Way for Southeast Michigan (UWSEM) works alongside community partners, donors, and nonprofits to create measurable, lasting change across Southeast Michigan. By investing in programs that support education, economic stability, and health, UWSEM helps ensure individuals and families have the resources they need not just to get by, but to thrive. Our work is grounded in collaboration, accountability, and a deep commitment to the communities we serve.

This full‑time position offers a salary of $120,000, along with a comprehensive benefits package that includes major medical, dental, and vision coverage, a 403(b) retirement plan, short‑and long‑term disability, AD&D coverage, ASPCA pet insurance, a DoorDash discount, 20 days of paid time off per year, 12 paid holidays, and one floating holiday.

The Director, Business Analysis & Solutions Consulting is a hands‑on leader who both performs and oversees business analysis and solution consulting work. This role partners directly with business leaders to identify opportunities, improve processes, define business capabilities, and translate organizational needs into practical technology and operational solutions.

In addition to leading Analysts and Solution Consultants, this position actively facilitates discovery discussions, conducts analysis, shapes requirements, evaluates solution options, and develops recommendations that support informed decision‑making. The role serves as a strategic bridge between Information Services and Community Impact business units, strengthening partnerships through consultative engagement, process improvement, requirements management, and solution advisory services.

The Director ensures business needs are clearly understood, documented, prioritized, and aligned with organizational goals before technology or service investments are made. The role also establishes standards, methodologies, and best practices for business process analysis, requirements gathering, and solution evaluation while developing a high‑performing team that delivers measurable business value.

Team coaching & development will also be an integral part of this role.

Qualifications

• Strong consultative skills with the ability to build trusted relationships with business leaders, understand organizational needs, and translate goals into actionable solutions.
• Demonstrated ability to lead requirements elicitation, analysis, validation, prioritization, documentation, and traceability across complex initiatives.
• Experience facilitating discovery sessions, workshops, stakeholder interviews, and decision‑making discussions with diverse audiences.
• Ability to analyze current‑state business processes, identify gaps, risks, inefficiencies, and improvement opportunities, and define practical future‑state recommendations.
• Working knowledge of solution design, software development lifecycle practices, business capability planning, and technology‑enabled process improvement.

• Ability to evaluate solution options, support business case development, and partner with technical teams to ensure proposed solutions align with business requirements.
• Excellent written, verbal, and visual communication skills, including the ability to prepare clear documentation, process flows, recommendations, and executive‑ready summaries.
• Strong project coordination, prioritization, and time management skills with the ability to manage multiple initiatives and meet deadlines.
• Ability to lead, coach, and develop analysts or consultants while fostering collaboration, accountability, inclusion, and continuous improvement.
• Ability to collaborate effectively with a diverse group of people while demonstrating cultural awareness, emotional intelligence, and customer focus.
• Understanding of data, reporting, database concepts, and information systems sufficient to support business analysis and solution discussions.

Education & Experience Requirements

• Bachelor's degree in Information Systems, Business Administration, Public Administration, Organizational Development, or a related field required; equivalent combination of education and relevant experience may be considered.
• Seven (7) or more years of progressively responsible experience in business analysis, business consulting, process improvement, project leadership, solution advisory, or related disciplines.
• Three (3) or more years of supervisory, management, or team leadership experience, including coaching, performance management, and workload prioritization.
• Demonstrated experience leading requirements gathering, business process analysis, capability assessment, solution design, and documentation activities across complex initiatives.
• Experience facilitating executive, cross‑functional, and stakeholder discussions to clarify needs, evaluate options, resolve ambiguity, and support decision‑making.
• Experience partnering with technical teams, project managers, vendors, and business stakeholders to evaluate, implement, or improve technology‑enabled business solutions.
• Experience developing business cases, recommendations, process maps, requirements documentation, roadmaps, or other executive‑ready deliverables preferred.
• Working knowledge of business analysis methodologies, process improvement practices, solution lifecycle concepts, data/reporting concepts, and change management principles.
• Experience working in a nonprofit, mission‑driven, public sector, or community‑serving organization preferred.

Work Environment & Schedule

Remote hybrid work schedule in office environment.